**All 12 DSS Field Offices are now available for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. Lobby hours: 8:00 a.m. to 4:00 p.m.  Drop-boxes are also available.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.  For office locations, please visit www.ct.gov/dss/fieldoffices .

 **Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 **24/7 access:  Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.


School Based Child Health (SBCH)

How To

New state legislation requires school districts to enroll in School Based Child Health Medicaid Reimbursement. The Department hosted a training program on December 12, 2017 for new school districts. The training program covered interim claiming, random moment time study, admin claiming and cost reporting. Download the New District Training PowerPoint

School Based Child Health Provider Enrollment/Re-Enrollment

NEW Providers (School Districts) -  Provider Enrollment Wizard offers a simplified, expedited method of enrollment into the School Based Child Health program. For assistance, contact the DXC Provider Assistance Center at 1-800-842-8440

EXISTING Providers (School Districts) – Complete the Re-Enrollment Application

Need a National Provider Identifier (NPI) Number? Apply Online

Medicaid Verification System File Exchange
Medicaid Eligibility Lists Cheat Sheet

School Based Child Health Secure Email and Secure Server Instructions

Certain files may contain Protected Health Information (PHI), including individually identifiable health information such as name, address, birth date, Social Security address, etc. Per the Health Insurance Portability and Accountability Act of 1996 (HIPAA), DSS must ensure that an individuals' health information is properly protected.

Secure E-mail platform used by DSS is easy to navigate and will allow users to send email messages to DSS. New users will need to create a new account. Current users, please note the new address https://safemail.ct.gov

Secure Email Instructions and Information

If you need additional help, please contact the Department of Social Services Help Desk at 1-860-424-4949 or email Best.Helpdesk@ct.gov