The Department of Social Services is excited to introduce Laurel, our NEW chatbot assistant. Laurel is here to help you navigate DSS programs and services, answer common questions, check the status of existing benefits and recently submitted documents, and provide guided support for applications and renewals. With Laurel, accessing information and navigating DSS services has never been easier!
Features and Capabilities
Eligibility Pre-Screening
The chatbot can pre-screen you for:
- Food Assistance (SNAP)
- Cash Assistance (TFA)
- Healthcare Programs (excluding Long-Term Services and Supports)
Application Support
Provides you with links and guidance to apply for numerous programs and services:
- SNAP (Supplemental Nutrition Assistance Program)
- TFA (Temporary Family Assistance)
- HUSKY/Medicaid/Health Insurance
- Medicare Savings Program
- Long-Term Services and Supports (LTSS)
- Heating and Utility Assistance
- Child Support Services
Application Process FAQs
Answers common questions, including:
- How long applications take to complete
- What to do if the application times out
- How to add a program to existing benefits
- Case processing timelines
DSS Program Information
The chatbot can explain the services and programs DSS offers, helps you to understand what assistance is available and how to access it.
MyAccount Assistance
Supports you with MyAccount-related issues:
- Resetting forgotten usernames or passwords
- Creating a new account
- Finding where to log in
Contact Information and Instructions
Provides you with key contact details and instructions for:
- Finding the nearest DSS Resource Center (based on ZIP code)
- Uploading documents via MyAccount
- Submitting documents in person
- Reaching the Benefits Center, including TTY access for hearing-impaired individuals
PRFs and Renewals
Informs you on:
- What PRFs (Periodic Reporting Forms) and Renewals are
- The difference between the two
- How to complete and submit them
Personalized Support (For Users with a DSS Client ID)
Once you verify your identity, the chatbot can recognize you and provide information about your case, helping you stay informed every step of the way. Here is what you can check:
Application Status
- Status of submitted applications
Benefit Details
- SNAP: Recent payment amount/month, PRF and renewal due dates
- CASH: Assistance type, payment amount and date, issuance method, renewal date, and extension end date
- Health Coverage: Premium amount (if applicable), renewal due date
Document Tracking (Last 30 Days)
- Document name, received date, and processing status
Upcoming Due Dates
- PRF and renewal due dates for active benefits