*SNAP Recipients: Starting in January 2023, DSS will be texting renewal reminders to recipients who need to submit their renewal forms. Texts will come from the DSS Benefits Center phone number (855-626-6632). Texts will be strictly informational. They will NOT ask for identifying or personal information. Click here for more information.

*Don’t miss important news about your benefits: Update your contact info online now! Visit Update Us (ct.gov)

*24/7 access to DSS: Already a DSS client? Use the MyDSS mobile-friendly app: www.ct.gov/mydss. Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more!

Non-Emergency Medical Transportation (NEMT)

Documents/Forms


Presentations at MAPOC, April 12, 2019

Please follow links below for information from the Department of Social Services and contractor Veyo/Total Transit at the April 2019 meeting of Medical Assistance Program Oversight Council (MAPOC).

DSS update about Non-Emergency Medical Transportation

Veyo/Total Transit Update

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Service Reporting 

Veyo/Total Transit Monthly Reporting Package (April 2023)

Veyo/Total Transit Monthly Reporting Package (December 2022)

Veyo/Total Transit Monthly Reporting Package (September 2022)

Veyo/Total Transit Monthly Reporting Package (March 2022)

Veyo/Total Transit Monthly Reporting Package (December 2021)

Veyo/Total Transit Monthly Reporting Package (September 2021)

Veyo/Total Transit Monthly Reporting Package (August 2021)

Veyo/Total Transit Monthly Reporting Package (March 2021)

Veyo/Total Transit Monthly Reporting Package (December 2020)

Veyo/Total Transit Monthly Reporting Package (September 2020)

Veyo/Total Transit Monthly Reporting Package (June 2020)

Veyo/Total Transit Monthly Reporting Package (March 2020)

Veyo/Total Transit Monthly Reporting Package (December 2019)

Veyo/Total Transit Monthly Reporting Package (September 2019)

Veyo/Total Transit Monthly Reporting Package (August 2019)

Veyo/Total Transit Monthly Reporting Package (July 2019)

Veyo/Total Transit Monthly Reporting Package (June 2019)

Veyo/Total Transit Monthly Reporting Package (May 2019)

Veyo/Total Transit Monthly Reporting Package (April 2019)

Veyo/Total Transit Monthly Reporting Package (March 2019)

Veyo/Total Transit Monthly Reporting Package (February 2019)

Veyo/Total Transit Monthly Reporting Package (January 2019)

Veyo/Total Transit Monthly Reporting Package (December 2018)

Veyo/Total Transit Monthly Reporting Package (November 2018)

Veyo/Total Transit Monthly Reporting Package (October 2018)

Veyo/Total Transit Monthly Reporting Package (September 2018)

Veyo/Total Transit Monthly Reporting Package (August 2018)

Veyo/Total Transit Monthly Reporting Package (July 2018)

Veyo/Total Transit Monthly Reporting Package (June 2018)

Veyo/Total Transit Monthly Reporting Package (May 2018)

Veyo/Total Transit Monthly Reporting Package (April 2018) 

Call center, transportation delivery and other information prepared by Veyo/Total Transit (March 17, 2018)

Veyo/Total Transit Update, March 9, 2018

Call center, transportation delivery and other information prepared by Veyo/Total Transit (February 10, 2018) 

 

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Contractual Oversight Actions

Department of Social Services Letter of Concern to Veyo/Total Transit, May 8, 2018

Veyo/Total Transit response to DSS Letter of Concern, May 9, 2018 

Department of Social Services letter to Veyo/Total Transit, January 26, 2018
Summarizes current issues and contractual requirements to be addressed; introduces corrective action plan

Department of Social Services letter to Veyo/Total Transit, March 8, 2018

Corrective Action Plan (1/26/18)

Corrective Action Plan (update 2/16/18)

Lists contractual non-compliance areas to be addressed, with timeframes for corrective action

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Documents

Frequently Asked Questions

Member Notice - December, 2017 -  Member Notice (Spanish Version) - December, 2017

17DSS1203HC Total Transit Executed Contract

17DSS1213HC Total Transit Start Up


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Request for Proposals

Non-Emergency Medical Transportation Request for Proposals and Addendum 4

RFP issued November 1, 2016  


NEMT RFI

NEMT RFI Final, March 24, 2016


Responses to NEMT RFI

Consumer Advocates

CTS

LeFleur

LogistiCare

MTM

Veyo


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Focus Group Information
 
Focus Group Major Themes