FAQs

• Can someone else schedule a ride for me?
  Answer:

  Yes!

  Healthcare Provider/Healthcare facility

  Family member or friend

  Case manager

• What if I have a car, can I or someone else drive me?
  Answer:

  Yes!

  The driver must submit proof of insurance, registration, and driver’s license. You may be reimbursed. Contact MTM for further information.

• Can I ride with my service animal?
  Answer:

  Yes!

  Service animals and emotional support animals are allowed to accompany members. Contact MTM for further information.

• Will I share my ride with others?
  Answer:

  Maybe!

  There may be times you might share a ride with others.

• How do I file a Complaint?
  Answer:

  Call MTM’s ‘We Care’ Line at 1-866-436-0457

  Email: QM@mtm-inc.net or dss.nemt@ct.gov or visit https://mtm-inc.net/contact/

• What if my ride is late?
  Answer:

  Call MTM at 1-855-478-7350 or check your Member App or Member online portal for live trip updates.

   
• What if I have an urgent/same day appointment?
  Answer:
  If you have an urgent/same day appointment, call MTM at 1-855-478-7350, 24 hours a day to schedule your ride. If it is an emergency, call 911.
• Can I schedule multiple rides at one time?
  Answer:

  Yes!

  You can schedule multiple recurring rides up to 90 days in advance. When you call MTM let the representative know all your various trips for the day and for any given time. 

• Does MTM provide Wheelchairs or Child Car Seats?
  Answer:

  No!

  It is the responsibility of the Member.

• What information will I need to schedule a ride?
  Answer:
  Your name
  Date of Birth 
  Address 
  Phone number. 
  Title 19 Medicaid number
  Time and Date of appointment 
  Healthcare Provider’s name & address 
  Type of appointment