**DSS Greater Hartford Field Office is now available, for pick-up and drop-off applications/forms; filling out applications/forms on-site; general information; questions & answer; and picking up of EBT cards & income verifications. Lobby hours: 8:00 a.m. to 4:00 p.m. at 20 Meadow Rd., Windsor.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.

 

**DSS New Haven Field Office will be available beginning Tuesday, August 11, for above services — Lobby hours: 8:00 a.m. - 4:00 p.m. — 50 Humphrey Street, New Haven.  Visitors, please wear masks and observe safe social distancing.

 

**At all DSS Field Officesapplications and drop-boxes are available.  For office locations, please visit www.ct.gov/dss/fieldoffices.

 

**Response time at our telephone Benefits Center (1-855-6-CONNECT) is affected by power outages from Tropical Storm Isaias, related to computer access by staff. Thank you for your patience.

 

**24/7 access:  Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.

Durable Medical Equipment

Fees/Payment

Does Medicaid pay for all items recommended by my doctor?

Not necessarily. In general, Medicaid will only pay for equipment that meets the general definition of DME and that the department considers to be medically necessary. Although the department has a list of DME for which it routinely pays, additional items may be approved for coverage based on individual consideration. Your medical equipment supplier can assist you in requesting items that are not on this list.