How to Apply for Services-Contact

NOTICE:

Federal shutdown information: The Department of Social Services has received notice from the U.S. Department of Agriculture (USDA) Food and Nutrition Services that if the federal government shutdown continues into November, there will not be enough funds to pay November Supplemental Nutrition Assistance (SNAP) benefits.

We will continue to add information on this site as the federal guidance changes or program operations are affected.

The federal government shutdown will have no impact on your SNAP, Medicaid, or Cash benefits for the current month.

Learn about potential changes to DSS benefits due to the federal budget reconciliation bill (H.R.1) in our article, What will change with DSS benefits following the passing of federal H.R.1?

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How to Apply for Services

Contact

DSS Client Information Line & Benefits Center:

1. Call 1-855-626-6632

(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)

2. Follow the prompts to get the information you need

Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.

Please use this new, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.