- For fastest service, we recommend online applications (complete application information is available at How to Apply); and online change reporting (Reporting Changes).
- We encourage DSS clients who have online access to open a client benefits account (MyAccount) at www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window Opens in a new window. This will give you 24/7 access to your information.
- For a quick and handy eligibility pre-screening tool for DSS services, please visit www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window Opens in a new window.
- With MyDSS, our mobile-friendly app, access your account on any device (www.ct.gov/mydss).
Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
Follow the prompts to get the information you need
Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an Eligibility Services Worker. This Client Information Line service is available 24/7. Opening a phone benefits account will support your 24/7 access.
You can also connect directly to a worker in our Benefits Center by following the phone menu prompts on Mondays, Thursdays & Fridays from 8 a.m. to 4:30 p.m. & Tuesdays from 8 to 11:30 a.m. (closed Tuesdays from 11:30 a.m. on & all day Wednesdays). The Benefits Center is staffed with Eligibility Service Workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
For general information & referral: 1-800-842-1508 (recorded information)
Toll-free TDD/TTY line: 1-800-842-4524
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Information about Freedom of Information Act Requests