*DSS Field Offices & telephone Benefits Center (1-855-626-6632) are open Mondays, Thursdays & Fridays from 8 a.m. to 4:30 p.m. & Tuesdays from 8 to 11:30 a.m. (closed Tuesdays from 11:30 a.m. on & all day Wednesdays as staff process applications, renewals & related work). Please see below for 24/7 access suggestions & www.ct.gov/dss/fieldoffices.

*For information & questions about your abortion rights in CT, call the CT Abortion Rights Information Line at 866-CTCHOICE.

*Did you know? HUSKY A/D/C & SNAP members can get $30/month internet discount & more through Affordable Connectivity Program.

*Don’t miss important news about your benefits: Update your contact info online now! For HUSKY A/B/D: www.accesshealth.ct.com for your Access Health CT User Account. For HUSKY C, SNAP or cash aid: www.connect.ct.gov or www.mydss.ct.gov for your DSS MyAccount.

*24/7 access to DSS: Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more! Client Information Line: 1-855-626-6632. With MyDSS, our mobile-friendly app, access your account on any device (www.ct.gov/mydss).

General Guidance

Overview

Applicants and clients have the option of contacting the Department of Social Services online,
by phone, or in person.
 
Online:
By phone:
 
Phone access is available through the DSS Client Information Line and Benefits Center.
 
  1. Call 1-855-6-CONNECT (1-855-626-6632)
    (TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)

  2. Follow the prompts to get the information you need

Our automated ‘interactive voice-response’ telephone system helps DSS clients get the information you need without waiting to speak to an Eligibility Services Worker.  This Client Information Line service is available 24/7.  Opening a phone benefits account will support your 24/7 access.

You can also connect directly to a worker in our Benefits Center by following the phone menu prompts on Mondays, Thursdays & Fridays from 8 a.m. to 4:30 p.m. & Tuesdays from 8 to 11:30 a.m. (closed Tuesdays from 11:30 a.m. on & all day Wednesdays).  The Benefits Center is staffed with Eligibility Service Workers dedicated to answering your questions, processing change requests and providing you with information about other resources.

 
In Person:
 
DSS Field Offices are also available for service assistance.  Office hours are Mondays, Thursdays & Fridays from 8 a.m. to 4:30 p.m. & Tuesdays from 8 to 11:30 a.m. (closed Tuesdays from 11:30 a.m. on & all day Wednesdays as staff process applications, renewals & related work). 
 
 

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For general information & referral: 1-800-842-1508 (recorded information)
Toll-free TDD/TTY line: 1-800-842-4524

Information for News Media

Information about Freedom of Information Act Requests

[Updated 9/13/22]