**Response time at our telephone Benefits Center is being affected by power outages from Tropical Storm Isaias, related to computer access by staff. Thank you for your patience. [August 5, 2020, at 8 a.m.]

The Department of Social Services has suspended in-person visits to our field offices as a protective measure for customers and staff. We are continuing to provide services. Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.

Clients and Applicants

Overview

Check out ‘Am I Eligible?’ – DSS service pre-screening tool for Connecticut residents – www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window


‘MyAccount’ – DSS clients can activate an online benefit account for 24/7 information and access – www.connect.ct.gov Opens in a new window Opens in a new window Opens in a new window

DSS Client Information Line & Benefits Center:

1. Call 1-855-6-CONNECT (1-855-626-6632)


(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)


2. Follow the prompts to get the information you need

Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker.  You will also have the option of speaking to a worker, if you choose, during business hours.

Please use this new, toll-free service instead of the local DSS numbers you have been using.  This Client Information Line service is available 24/7.  You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4 p.m.  The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.

Additional online resources:

How to Apply

Applications

Renewing Benefits & Reporting Changes

SNAP Periodic Review Forms—Now Online!

If You Have a Disability

Video Remote Interpreting (VRI) / Language Translation Services

Request a Hearing

Affirmative Action

HIPAA Privacy Rights

Non-Discrimination Statement

Video Guides for DSS ConneCT Clients

Medicaid 'Spend Down' Information & Forms