Clients and Applicants

Overview

Check out ‘Am I Eligible?’ – DSS service pre-screening tool for Connecticut residents – Connecticut Department of Social Services - ConneCT Opens in a new window

‘MyAccount’ – DSS clients can activate an online benefit account for 24/7 information and access – Connecticut Department of Social Services - ConneCT Opens in a new window

DSS Client Information Line & Benefits Center:

  1. Call 1-855-6-CONNECT (1-855-626-6632)

    (TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)

  2. Follow the prompts to get the information you need.

    Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information they need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.

    Please use this new, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.

Additional online resources: