NOTICE: In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

Filing a Complaint With the Department of Banking 

To file a complaint, please visit the State of Connecticut's

e-license website

This will open a new window.  We recommend referring back to this page for step-by-step instructions on how to file your complaint through the e-licensing system.  Since this system is used by multiple state agencies we want to ensure your complaint comes to the Dept. of Banking.

Instructions

  • Click the e-license website link above. Then click the button “File a New Complaint”
  • A search box will pop up on your screen.  At the bottom of the search box, click "Switch to Manual Entry".
  • When you click “Switch to Manual Entry” you will be required to select the Type of Complaint.  Be sure to select “Department of Banking”.  Please note that if you click a different selection the Department of Banking will NOT receive your complaint.
  • Insert information regarding the business or individual that is the target of your complaint.  When you click “File Complaint or Report,” please allow up to 30 seconds for the screen to advance.  You will then review the target of your complaint and proceed to the next screen by clicking “Next”.
    *As you proceed to each screen be sure to note the header in blue at the top of each screen. 
  • Enter your contact information on the “Complainant” screen and click "Next".  You will then proceed through various screens to provide the details of your complaint, and upload supporting documents if available.  You will also be able to review and print the complaint information before submitting.

Anonymous Complaints:
Online complaints may be submitted anonymously, however we will have no way to update you on the status of the complaint. Additionally, please keep in mind that your decision for anonymity may limit our ability to conduct a complete investigation.

Questions?

Please contact the Department of Banking’s Consumer Affairs Unit if you have any questions or issues submitting your complaint online.

Phone Number: 860-240-8170
Toll-Free: 1-800-831-7225, ext. 8170