Knowledge Base Overview

A Knowledge Base is a feature that contains a collection of Articles pages organized into Categories and Subcategories.

• Category - The first level of topics that website visitors can see from the Knowledge Base Home Page.
• Subcategory - The second level of topics that appear and display a list of tagged Articles when selected.
• Article - The content page with information on a particular topic or question.

Things to Note:

• The recommendation is for each agency to have just one instance of a Knowledge Base.
• A Knowledge Base often requires additional governance because of the Categories, Subcategories, and Articles organization needed.

Knowledge Base Home Page

Knowledge Base Category Page

Subcategory Page and Article Listing

Knowledge Base Article Page

Edit the Knowledge Base Landing Page