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  • Payment Assistance Programs

    For customers experiencing difficulty in paying their utility bill, please call your local utility and inquire about hardship protection and possible payment plans based on your financial and/or medical circumstances.

  • Customer Affairs

  • CAE Affordability

    The Clean and Affordable Energy (CAE) unit leads the Authority's customer energy affordability work. More specifically, the CAE unit works to improve existing energy assistance programs for residential customers and to develop expanded assistance offerings to residents and business, including in response to the COVID-19 pandemic. The CAE unit also works to address rate design and distribution system planning matters related to affordability.

  • Consumer Links

  • Water

    All filings submitted by the investor-owned water companies in Connecticut are processed by the Public Utilities Regulatory Authority (PURA).

  • About PURA

    The Public Utilities Regulatory Authority (PURA) is statutorily-charged with ensuring that Connecticut's investor-owned utilities, including the state’s electric, natural gas, water, and telecommunications companies, provide safe, clean, reliable, and affordable utility service and infrastructure.

  • PURA 101

    Request a PURA 101 Workshop presented by Chairman Marissa Gillett and key senior staff.

  • Listening to Live Events at PURA

    Listen to a PURA hearing or event.

  • PURA Biographies

  • PURA Issues Final Decision in United Illuminating Rate Case

  • Press Releases

  • Distributed Generation Policy Working Group

  • Interconnection Technical Working Group

  • Unregulated Activities

    These activities are not regulated by Connecticut's Public Utilities Regulatory Authority (PURA).

  • Industries We Regulate

    The Public Utilities Regulatory Authority (PURA or the Authority) is statutorily charged with regulating the rates and services of Connecticut's public utilities including the industries of electricity, gas and pipeline safety, water, cable, and telecommunications.