Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Press Releases


PURA to Hold Public Comment Hearings on CNG and SNG Rate Application

(New Britain, CT – December 12, 2023) – The Connecticut Public Utilities Regulatory Authority (PURA) today announced it will hold three public comment hearings to receive ratepayer feedback on the application of Connecticut Natural Gas Corporation (CNG) and The Southern Connecticut Gas Company (SNG) to amend the companies’ existing rate schedules. This is in addition to evidentiary hearings that will be held with the companies and other interested parties in April 2024.

PURA encourages ratepayers to attend and participate in hearings on:

  • Wednesday, January 10, 2024, at 5:30 p.m.; Farmington Library, 6 Monteith Dr., Farmington, CT
  • Wednesday, January 17, 2024, at 5:30 p.m.; West Haven Public Library, 300 Elm St., West Haven, CT
  • Friday, February 16, 2024, at noon; Zoom

Ratepayers and other stakeholders submitting comments into the public record are urged to include the docket number (Docket No. 23-11-02), your name, and home address.

Under the proposed rate application, CNG proposes a revenue increase of $19.8 million, or approximately 4.3% of total revenues. SCG proposes a revenue increase of $40.6 million, or approximately 9.0% of total revenues. Depending upon where a customer is located, the proposed increase would add between $20.08 and $40.15 on a quarterly basis to the typical residential gas bill.

The last CNG and SCG distribution rate cases were completed in 2018 and 2017, respectively. CNG serves more than 186,000 customers in 25 municipalities and SCG serves over 208,000 customers in 24 municipalities.



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For Immediate Release: December 12, 2023
Contact: Taren O’Connor

Joe Cooper