Important Alert: Beware of Scam Attempts! We've become aware of a scam involving individuals posing as PURA representatives, falsely promising utility bill refunds. Please note that PURA does not operate in this manner. All utility billing is exclusively handled through the electric distribution companies, Eversource and United Illuminating. PURA is a public agency and does not directly handle any billing issues. Specifically, we will never offer refunds for overcharged utility bills, nor do we solicit bank account information for any purpose. If you believe you have been scammed, please reach out to: PURA’s Education Outreach and Enforcement Customer Assistance Unit by emailing pura.information@ct.gov, the Office of Consumer Counsel by emailing occ.info@ct.gov or calling 860-827-2900, or the Office of the Attorney General at 860-808-5318.

Choose an Electric Supplier - Information for Customers

  • The Connecticut Public Utilities Regulatory Authority (PURA) oversees licensed electric suppliers.
  • PURA also maintains Connecticut’s Official Generation Supply Rate Board as well as the information about choosing a supplier on the EnergizeCT.com website. This information is available to assist customers in making an informed decision about whether to choose an electric supplier.
  • You are not required to choose a licensed supplier and can remain with Eversource or United Illuminating “Standard Service” for your generation supply.
  • Contact PURA at pura.information@ct.gov 800-382-4586 or TDD 860-827-2873 if you have any questions about choosing an electric supplier or wish to file a complaint. Use the link below to submit a complaint electronically.

Additional Resources