The Department of Social Services is recommending Electronic Benefit Transfer (EBT) cardholders to protect their benefits by creating a new PIN number periodically.
Changing the PIN will ensure that if the card was compromised, benefits will not be stolen. Below are some other tips to keep your benefits safe:
Avoid simple PINs. Number combinations such as 1111, 1234 or 9876 may be easy for others to guess.
Keep your PIN and card number secret. Do not share your PIN or card number with anyone outside your household. Cover the keypad when you enter your PIN on a card reader.
Beware of phishing. DSS and EBT customer service will never call or text to ask for your PIN or card number.
Change your PIN often. Change your PIN at least once a month, especially right before your benefits are to be added to your card, by calling EBT Customer Service at 1-888-328-2666.
Check your EBT account regularly for unauthorized charges. If you see any, change your PIN right away to stop the thief from making new purchases. Report suspicious activity to us.
To request replacement of stolen SNAP benefits, please fill out this form. Only benefits stolen on or before Dec. 20, 2024 will be considered for replacement.