Overview

Receiving a Call from a Non-English Speaker (NES)

Use this option if you receive a call from a Non-English speaker.

Step 1: Ask Caller to Hold

Step 2: Select the FLASH button

Step 3: Dial LanguageLink 1-888-338-7394

Step 4: Enter Account Number XXXXX, followed by # sign

Step 5: Select 1 to be connected directly to your Spanish interpreter, or

Select 2 to be connected directly to your Russian interpreter, or

Select 3 to be connected directly to your Vietnamese interpreter, or

Select 4 to be connected directly to your Somali interpreter, or

Select 9 for all other languages.

Step 6: Enter Phone Number you are calling from, followed by # sign

Once connected to an interpreter, brief him or her on what you want to accomplish, then select the FLASH button to conference in the Non-English speaker.

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Making an Outbound Call to Language Link Services

Use this option if you need to call a Non-English speaking individual or family OR if the Non-English speaker is nearby and you want to use the speakerphone.

Step 1: Dial LanguageLink 1-888-338-7394

Step 2: Enter Account Number XXXXX, followed by # sign

Step 3: Select 1 to be connected directly to your Spanish interpreter, or

Select 2 to be connected directly to your Russian interpreter, or

Select 3 to be connected directly to your Vietnamese interpreter, or

Select 4 to be connected directly to your Somali interpreter, or

Select 9 for all other languages.

Step 4: Enter Phone Number you are calling from, followed by # sign

Language Link Frequently Asked Questions

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