Energy Assistance - Crisis Assistance Program-FAQ

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Big Changes Ahead! A new Benefits Center phone system is launching this Fall.
Read more about this upgrade in COMING FALL OF '25! New Benefits Center Phone System.

DSS recommends Electronic Benefit Transfer (EBT) cardholders protect their benefits by creating a new PIN regularly.
For more details, see How to protect your EBT benefits by creating a new PIN.

Meet Laurel, our DSS chatbot! Available 24/7, Laurel can help you check your benefit and application status, answer common questions, and provide guided support for applications, renewals, MyAccount, and more.

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NOTICE:

Learn about potential changes to DSS benefits due to the federal budget reconciliation bill (H.R.1) in our article, What will change with DSS benefits following the passing of federal H.R.1?