Overview

To access DEEP’s expert assistance, begin by requesting a pre-application meeting about your particular project. For projects that are particularly time-sensitive, complex or require multiple permits, you may then be assigned Client Concierge Service to provide an added level of assistance through the permitting process. You may contact us at DEEP.Concierge@ct.gov.

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Watch our Client Concierge Service Video

 

Learn more about DEEP's Client Concierge Service

• Meet the Client Concierge Team
• Sign up to receive email updates on the Client Concierge Service and Permit Assistance
• Download the Client Concierge Service handout
• NEW! Review our summary of DEEP's Permitting and Siting Resources, and how they can help with permit streamlining.
• Check out DEEP's new Municipal Hub, a place where you can find curated information relevant to local government and a way for DEEP to connect with our municipal partners, and sign up for Municipal Connections newsletters to receive information from the new municipal liaison function of the Office of Innovative Partnerships and Planning
• Take a look at our progress on 20BY26, DEEP’s new initiative that commits to pursuing 20 measurable improvements across the agency that increase the predictability, efficiency, and transparency of DEEP’s processes, and sign up to receive email updates on the 20BY26 initiative.

 Here are some of the types of projects that can benefit from our Client Concierge Service:

• Potential large-scale filling pilot projects using beneficially reclaimed materials (see our new Large-Scale Beneficial Filling Pilot Program fact sheet);
• High-visibility projects, including those identified as high priorities by local governments;
• Projects with multiple permitting requirements or cross-cutting programmatic needs; 
• Projects addressing waste organics (see our Farm-based Anaerobic Digesters Environmental Permitting fact sheet and NEW! Municipal Composting Permitting fact sheet);
• Energy-generating facility projects - see additional information below:
  • Solar and Offshore Wind Environmental Permitting fact sheets;
  • Guidance for Siting Solar on Brownfields;
  • Draft Guidance for Solar Projects on Agricultural Land
• Economic development projects, including projects located in an Enterprise Zone or Opportunity Zone;
• Municipal projects - please see our new Municipal Hub for more information on our Municipal Team, Municipal Resources, and Early Municipal Assistance;
• Brownfield projects - see our Breweries and Distilleries Environmental Permitting and Pollution Prevention fact sheet;
• Transit-oriented development projects;
• Green technology projects; and
• Projects identified through the joint prioritization of Commissioners of DEEP and DECD.

Stakeholder Outreach
Another function of the Concierge Team is to coordinate stakeholder processes for DEEP. Please visit Stakeholder Outreach and Participation Through DEEP for more information on opportunities for stakeholders to participate in shaping DEEP's policies and regulations.

Upcoming and past stakeholder engagement events:

• DEEP & Downtown Pt 2: Programs for Main Street Sustainability & Open Spaces [ Aug. 7, 2025] - hosted by CT Main Street Center, learn about updates for DEEP grant programs & opportunities focused on improving downtown spaces.
• STEPS for Solar Development
  • On May 14, 2025, DEEP announced the launch of the Community Renewable Energy Siting Tool (CREST).
  • On August 16, 2023, CT DEEP held a virtual public information meeting on the new Draft Guidance for Siting Solar on Agricultural Land and potential agrivoltaics bid preferences in the upcoming Shared Clean Energy Facility (SCEF) Program procurement. STEPS/SCEF Stakeholder Engagement Meeting slides and the meeting recording with unofficial transcript are available for review.
  • On March 29, 2023, CT DEEP held a virtual public informational meeting on siting and environmental best practices for the upcoming clean energy procurements. The Energy Procurement and Siting Workshop meeting slides are included as Attachment 1 in the Notice of Proceeding and Public Meeting, and the Meeting Recording and Unofficial Transcript of the Siting Workshop are available for review.
• 2019 and 2023 Offshore Wind CES - slides and meeting recordings available on the Office of Environmental Review and Strategic Initiatives page
• Concierge Permit Assistance Advisory Committee (CPAAC) 2021 – The Concierge Team convened an advisory committee to receive input on improving DEEP’s Permit Assistance services.

Download the Client Concierge Service Brochure:

• Client Concierge Service Brochure (November 2022)
• Client Concierge Service Brochure (November 2021)
• Client Concierge Service Brochure (January 2021)

Content last updated November 26, 2025.

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