What To Do If You Smell Natural Gas
Immediate response to gas leaks is essential to ensure that public safety is maintained. Do not delay. Do not ignore gas odors. Using the guidelines below can help you deal with any potential gas leaks. Call your gas company or 911 for help. See:
Go to a phone that is not near the smell and call your local gas company right away. (If the smell is strong or you are unsure, leave the building and then call.) They will come and make the area safe at no charge to you. While waiting for the gas company field service representative:
- Keep everyone away from the area of the odor.
- Don't smoke or strike any matches.
- Don’t light any candles.
- Don't flip light switches on or off.
- Don't use a telephone.
- Don’t use any electrical equipment or lights that might create a spark in the area of the odor.
- Don’t use the doorbell.
- Don’t adjust thermostats or appliance controls.
- Don’t use elevators.
- Put out all open flames.
- Don’t position or operate vehicles or powered equipment where leaking gas may be present.
- Telephone your local gas company immediately from a neighbor's phone.
- Don't go back inside your home or building until your local gas company says it is safe.
- Keep others away from the area.
NEVER turn the gas back on once it has been shut off due to a safety concern. Call your local gas company for assistance.
Content last updated May 2021