Department of Energy and Environmental Protection Public Utilities Regulatory Authority

Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

Choose an Electric Supplier - Information for Customers

  • The Connecticut Public Utilities Regulatory Authority (PURA) oversees licensed electric suppliers.
  • PURA also maintains Connecticut’s Official Generation Supply Rate Board as well as the information about choosing a supplier on the EnergizeCT.com website. This information is available to assist customers in making an informed decision about whether to choose an electric supplier.
  • You are not required to choose a licensed supplier and can remain with Eversource or United Illuminating “Standard Service” for your generation supply.
  • Contact PURA at pura.information@ct.gov 800-382-4586 or TDD 860-827-2873 if you have any questions about choosing an electric supplier or wish to file a complaint. Use the link below to submit a complaint electronically.

Additional Resources