*24/7 access to DSS: You can apply for & renew services online through our ConneCT portal (www.connect.ct.gov) without visiting a Field Office or calling our Benefits Center. Get case/benefit status, view notices, report changes, download budget sheets, upload & send documents -- & much more!

*Check out MyDSS--our new mobile-friendly app! Access your DSS account anywhere, anytime, on any device (www.ct.gov/mydss)

*Our 24/7 Client Information Line gives you access to many service & eligibility needs (1-855-626-6632).

*DSS Field Offices and staffed Benefits Center (also 1-855-626-6632) are open Monday, Tuesday, Thursday and Friday, from 8:00 a.m. to 4:30 p.m. (closed Wednesday). www.ct.gov/dss/fieldoffices

The Office of Organizational & Skill Development (OSD)


Students in a classroom.  Group of people in a meeting. 

What Does the Office of Organizational and Skill Development Do?

The Office of Organizational and Skill Development (OSD) provides organizational and skill development services to the staff and the organization of the Connecticut Department of Social Services through a partnership with the UConn  School of Social Work. 

Our core services include:

  • Curriculum Development and Delivery
  • Organizational Development
  • Change Management Project Support
  • Media and Graphic Production
  • Web-based Development and Delivery

OSD practice methods include training and organizational needs assessments, instructional design based upon adult learning principles and actionable objectives, instructor led training, blended learning, interactive E-learning strategies, multicultural educational design, learn center management, facilitation, LEAN practice support, business process development and support, project management practices and support, strategic planning, coaching, mentoring, and evaluation metrics. 

OSD is a comprehensive training and organizational development area that customizes its services provision to DSS and its employees.

Please follow this link for information regarding the Office of Organizational and Skill Development, its services, and what it takes to be a member of the team!


Inspire the Department of Social Services and its staff to achieve its Mission through the provision of innovative learning and organizational development services to maximize performance. 


The Office of Organizational and Skill Development (OSD) is committed to the philosophy that people are the organization.  OSD provides customized services that drive achievement of knowledge and skills for professional performance, leadership development, change management, and organizational strength.  We provide these services in the context of inclusionary practice, collaborative learning, and impactful strategies.  

Core Values

In everything we do, OSD is committed to

  • Learner Centered Services
  • Innovation in Our Work
  • Outstanding Service to DSS and Each Employee to Facilitate Learning and Growth

Access to OSD Services

OSD provides services to DSS and its employees.  Organizational and skill development services may be provided to DSS partner agencies when the services are required to support the fulfillment of the DSS Mission through a formal agreement between DSS and the partner organization.  OSD products like curriculum and plans are shared with approval of DSS.  Any employee may request services from OSD.  Requests for services are evaluated with DSS and prioritized for delivery.

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