*Notice to CT SNAP enrollees, August 18, 2022, at 2:15 p.m. - Emergency SNAP benefits are now available on your EBT card. Earlier today, there was a multi-state technical issue with our EBT vendor, but that has been resolved. Thank you & we apologize for the delay.

*For information & questions about your abortion rights in CT, call the CT Abortion Rights Information Line at 866-CTCHOICE.

*Did you know? HUSKY A/D/C & SNAP members can get $30/month internet discount & more through Affordable Connectivity Program.

*Don’t miss important news about your benefits: Update your contact info online now! For HUSKY A/B/D: www.accesshealth.ct.com for your Access Health CT User Account. For HUSKY C, SNAP or cash aid: www.connect.ct.gov or www.mydss.ct.gov for your DSS MyAccount.

*24/7 access to DSS: Apply & renew services at www.connect.ct.gov, plus get benefit status, notices, report changes, upload/send documents & more! Client Information Line: 1-855-626-6632. With MyDSS, our mobile-friendly app, access your account on any device (www.ct.gov/mydss).

The Office of Organizational & Skill Development (OSD)


Students in a classroom.  Group of people in a meeting. 

What Does the Office of Organizational and Skill Development Do?

The Office of Organizational and Skill Development (OSD) provides organizational and skill development services to the staff and the organization of the Connecticut Department of Social Services through a partnership with the UConn  School of Social Work. 

Our core services include:

  • Curriculum Development and Delivery
  • Organizational Development
  • Change Management Project Support
  • Media and Graphic Production
  • Web-based Development and Delivery

OSD practice methods include training and organizational needs assessments, instructional design based upon adult learning principles and actionable objectives, instructor led training, blended learning, interactive E-learning strategies, multicultural educational design, learn center management, facilitation, LEAN practice support, business process development and support, project management practices and support, strategic planning, coaching, mentoring, and evaluation metrics. 

OSD is a comprehensive training and organizational development area that customizes its services provision to DSS and its employees.

Please follow this link for information regarding the Office of Organizational and Skill Development, its services, and what it takes to be a member of the team!


Inspire the Department of Social Services and its staff to achieve its Mission through the provision of innovative learning and organizational development services to maximize performance. 


The Office of Organizational and Skill Development (OSD) is committed to the philosophy that people are the organization.  OSD provides customized services that drive achievement of knowledge and skills for professional performance, leadership development, change management, and organizational strength.  We provide these services in the context of inclusionary practice, collaborative learning, and impactful strategies.  

Core Values

In everything we do, OSD is committed to

  • Learner Centered Services
  • Innovation in Our Work
  • Outstanding Service to DSS and Each Employee to Facilitate Learning and Growth

Access to OSD Services

OSD provides services to DSS and its employees.  Organizational and skill development services may be provided to DSS partner agencies when the services are required to support the fulfillment of the DSS Mission through a formal agreement between DSS and the partner organization.  OSD products like curriculum and plans are shared with approval of DSS.  Any employee may request services from OSD.  Requests for services are evaluated with DSS and prioritized for delivery.

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