**All 12 DSS Field Offices are now available for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. Lobby hours: 8:00 a.m. to 4:00 p.m.  Drop-boxes are also available.  Please note:  no in-person assistance such as interviewing and eligibility determination available yet, due to pandemic safety guidelines.  Visitors, please wear masks and observe safe social distancing.  For office locations, please visit www.ct.gov/dss/fieldoffices .

 **Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

 **24/7 access:  Customers can access benefit and application information, 24/7, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Full information on ways to contact DSS online, by phone, by mail, and at office dropboxes is at www.ct.gov/dss/fieldoffices. Information and updates about child support is available at www.ct.gov/dss/childsupport. Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covid for DSS-specific updates. Thank you.

 

UPM7 - Benefit Error, Recovery

Page 1 of 9

  • 7000

    Benefit Error - Introduction

  • 7000_01

    Benefit Error - Definitions

  • 7005

    Benefit Error - Overview of Correction Process

  • 7005_05

    Overview of Correction Process - Discovery of A Benefit Error

  • 7005_05P

    Overview of Correction Process - Discovering a Benefit Error

  • 7005_10

    Overview of Correction Process - Determination of the Cause of the Error

  • 7005_10P

    Overview of Correction Process - Determining the Cause of the Error

  • 7005_15

    Overview of Correction Process - Computation of the Benefit Error

  • 7005_15P

    Overview of the Correction Process - Computing the Amount of the Benefit Error

  • 7005_20

    Overview of Correction Process - Treatment of Intentional Recipient Error

  • 7005_20P

    Overview of Correction Process - Treating Intentional Recipients Errors

  • 7005_25

    Overview of Correction Process - Determination of Correction Procedure

  • 7005_25P

    Overview of Correction Process - Determining the Correction Procedure

  • 7005_30

    Overview of Correction Process - Notification of Assistance Unit

  • 7005_30P

    Overview of Correction Process - Notifying the Assistance Unit