To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

File a Sales Finance/Vehicle Loan Complaint

 

Department of Banking Retail Installment Financing Contract Complaint Notice

The Department pursues complaints about retail installment contracts, made in Connecticut on the purchase of a car and other consumer goods.  The holder of a retail installment contract is responsible for compliance with Connecticut Banking Law.

How do I submit a complaint?

File a complaint about a retail installment financing contract entered into in Connecticut with the Department of Banking using the Online Consumer Assistance Form:

Online Customer Assistance Form

Helpful Resources

Ask CFPB: Auto Loans

There are many more rights and protections for Connecticut residents concerning retail installment contracts, including the following:

Interest Rate Caps:

  • Caps on interest rate charged on a sales finance contract to purchase a car:
    • New car = cap of 15% annual percentage rate (APR) on interest charged
    • Used model less than 2 years old = cap of 17% APR
    • Used model over 2years old = cap of 19% APR
  • Caps on interest rate charged on sale of consumer goods other than a car is 18%.
Questions

Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, press option 2
Foreclosure Assistance Hotline:  1-877-472-8313

By Email:  banking.complaints@ct.gov

Please Note:

This is an unsecured e-mail address for general questions.  Please do not include personal identifying information such as Social Security and/or account numbers, birth date, user ID, or passwords using this unsecured e-mail address.  To send a Secure Message log into the Online Assistance Form.