To protect the health and safety of the public and our employees, the Department of Banking has limited the number of employees at our office at 260 Constitution Plaza in Hartford. When contacting the Department, please use electronic communication whenever possible. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

Mortgage Servicer Licensing

Guidance for Mortgage Servicers on COVID-19-Related Issues, issued on March 18, 2020

In response to the outbreak of the coronavirus, the Banking Commissioner issued a memo on March 9, 2020 advising the mortgage industry, and other financial services sectors licensed by the Department, that it would take a no action position with regard to employees working from home who otherwise would be required to work from a licensed branch location.  Revised memos extending the no action position were issued on April 16, 2020, May 20, 2020, June 19, 2020, August 21, 2020, December 17, 2020, and March 1, 2021.  On July 1, 2021, the Commissioner issued an order extending the ability of individuals to work from remote office locations:

Order Establishing Requirements for Conducting Business from a Remote Location
No Action Position Regarding Temporarily Working from Home Extended to June 30, 2021
No Action Position Regarding Temporarily Working from Home Extended to March 31, 2021
No Action Position Regarding Temporarily Working from Home Extended to December 31, 2020
No Action Position Regarding Temporarily Working from Home Extended to August 31, 2020
No Action Position Regarding Temporarily Working from Home Extended to June 30, 2020
No Action Position Regarding Temporarily Working from Home Extended to May 31, 2020

No Action Position Regarding Temporarily Working from Home Due to COVID-19

Essential Statutes

Please reference the relevant Connecticut Statutes (§§ 36a-715 to 36a-719l, inclusive) before applying for a license.

Other Relevant Information:

  • Order Establishing Requirements and Procedures for Use of Electronic Bonds
  • Mortgage Servicer Licensing Opinion
    The Commissioner has issued an opinion that owners of mortgage servicing rights and owners of mortgage loans for which mortgage servicing rights have been retained, who hire licensed mortgage servicers to perform the mortgage servicing necessitated by ownership, must obtain a mortgage servicer license unless exempt or excluded from licensure.
How to Apply:

If you wish to apply for a mortgage servicer license you should begin by first reviewing Connecticut’s Jurisdiction-Specific Requirements along with Connecticut's mortgage servicer statutes, which provides the current licensing procedures and requirements applicable to mortgage servicers.

If your company already has a completed record in the Nationwide Multistate Licensing System and Registry, then applying for a license in Connecticut merely involves filing your company's record (Form MU1), control person records (Form MU2), and relevant branch records (Form MU3) with Connecticut through the NMLS and mailing in the jurisdiction-specific requirements to the Department.

Go to the Getting Started page of the NMLS website and follow the steps outlined:

NMLS Resource Center button

Any questions relating to the NMLS should be directed to the NMLS Call Center at (855) 665-7123.


Contact

Connecticut Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800

Telephone: (860) 240-8200 or toll-free 800-831-7225
Fax: (860) 240-8215

WHO TO CONTACT - Contact Richard Cortes by phone at 860-240-8138 or send your questions
via e-mail to Richard.Cortes@ct.gov for additional assistance.