In accordance with Governor Lamont's emergency declaration, employees and the public are asked to observe social distancing measures to ensure communal safety and to slow the spread of the novel coronavirus (COVID-19). People are asked to work from home and telecommute wherever possible. Adhering to these instructions, the Department of Banking has closed its offices to the public. However, agency staff will continue to provide services to consumers and industry through telework. When contacting the Department, please use electronic communication whenever possible. Agency staff will continue to check voicemails during this time. Consumers are encouraged to use our online form for complaints. If you are unsure where to send an inquiry, you may send it to Department.Banking@ct.gov and it will be routed appropriately. Thank you for your patience during this time.

Links to Related Consumer Credit Websites

  • The Consumer Financial Protection Bureau supervises banks, credit unions, and other financial companies, and will enforce Federal consumer financial laws.
  • The National Association of Consumer Credit Administrators is an organization of state government agencies responsible for consumer credit regulation.
  • The Federal Trade Commission (FTC) is a federal government agency that acts to prohibit unfair or deceptive practices in commerce. As part of its responsibility, it addresses consumer issues such as credit (non-bank), fair credit reporting and fair debt collection. The FTC is headquartered at 6th Street and Pennsylvania Ave., NW, Washington, D.C. 20580. Its main telephone number is (202) 326-2222. A Northeast regional office is located at 1 Bowling Green, New York, NY 10004. Consumers may contact the FTC toll-free at 877-FTC-HELP.
  • USA.gov is the U.S. government's official web portal.  It offers information on Consumer Protection issues to help you prevent identity theft, understand credit and be a smart shopper.  USA.gov offers publications on credit, saving and investing, borrowing, retirement planning and pensions, credit reporting, and credit protection laws. .
  • Better Business Bureaus (BBB) are private, non-profit organizations supported by membership dues paid by businesses and professional groups. They provide reports on business firms and charity groups, help resolve consumer disputes and promote ethical business standards. The local BBBs are Better Business Bureau - Connecticut and Better Business Bureau - Worcester which serves northeast Connecticut.
  • The Connecticut Mortgage Bankers Association (CMBA) is the state's mortgage lending industry trade association.
  • The Money Transmitter Regulators Association fosters cooperation among state and federal agencies for the effective and efficient regulation of money transmitters and check sellers.
  • Fraud.org is a project of the National Consumers Leaue, a non-profit organization that offers consumers advice on how to avoid becoming a victim. It also tracks suspicious activity on the Internet and helps consumers report problems.

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