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Client Concierge Permit Assistance

DEEP provides permit assistance to all applicants upon request. Permit assistance for a project begins with the pre-permit application process and may continue with the Client Concierge Service, reserved for highly-complex, multi-media permit projects requiring an added level of assistance. The information below will get you started.



Meet the Client Concierge Team
Download the Client Concierge Brochure


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Pre-Application Assistance

Client Concierge Service

Pre-application permit assistance helps those parties seeking information concerning which DEEP permits and licenses may be needed for a particular project. Assistance can be provided for either single-media permit projects (for example, air emissions or stormwater discharges) or for multi-media permit projects (for example, combined water discharge, waste management, and coastal permits). Before requesting a pre-application meeting, please review the Department’s User Guide to Environmental Permitting webpage. This page provides many fact sheets and concise information concerning all of DEEP’s permitting programs and other environmental fact sheets including Environmental Justice, Permitting Timeframes and Information for Solar Developers. 

Pre-Application Meetings:  To request to meet with DEEP staff concerning DEEP's regulatory requirements for a project, please complete the Pre-Application Questionnaire. The completed responses will help ensure that appropriate staff attend the meeting.

  • Note:  If applicable, attach a site plan along with the completed questionnaire or bring a site plan to the pre-application meeting. 

After meeting with DEEP, a brief survey will be sent to all attendees to keep improving the permittingprocess based on applicant feedback.


For pre-application assistance, email

The Client Concierge Service is DEEP’s Central Office point-of-contact for providing assistance post-permit application submittal. The Concierge Team facilitates communication and fulfills stakeholder project needs by guiding projects through the environmental permitting process in a timely manner.

Services provided by the Client Concierge Team:

  • Single point-of-contact for applicant to get information on the status of their permit application;
  • Post-permit application assistance, including coordinating meetings and follow-up on complex permitting projects within DEEP and with other State agencies; and
  • Supporting DEEP’s Permitting Programs.

Certain projects will receive added support from the DEEP’s Client Concierge Service, which provides assistance in obtaining permits to regulated parties who have priority development projects with ambitious timeframes, projects with a significant economic development impact, and projects that involve multiple programs.  

Types of projects may consist of: 

  • Projects involving COVID-19 response, including projects important to the State’s economic recovery from COVID-19; 
  • High visibility projects, including those identified as high- priorities by local governments; 
  • Projects with multiple permitting requirements or cross-cutting programmatic needs which include other criteria from this list; 
  • Projects involving energy generating facilities (see our Information for Solar and Offshore Wind Developers: Environmental Permitting Factsheets); 
  • Projects that support waste organics infrastructure (see our factsheet on Farm-based Anaerobic Digesters);
  • Projects that support economic development including projects located in an Enterprise Zone or Opportunity Zone ; 
  • Projects located on a brownfield site/ in a Brownfield Program; 
  • Projects that promote transit-oriented development; 
  • Projects involving a green technology business which include other criteria from this list; and 
  • Projects identified through the joint prioritization of Commissioners of DEEP and DECD. 
To contact the Client Concierge Team,

The Client Concierge Team is:


Headshot of Camille Fontanella

Camille Fontanella

Client Concierge Team Lead

Camille is a geologist who has worked at DEEP for 16 years. She brings her strong scientific background to coordinating and building environmental programs, problem solving, and bringing people together to protect human health and the environment.


Headshot of Amy Richardson

Amy Richardson

Client Concierge Team Member

Amy is an analyst who has worked with the Department over 5 years, previously with the Remediation Division. She has a background in both water resources, and environmental law and policy, concentrating in water law.


Headshot of Bea Milne

Bea Milne

Client Concierge Team Member

Bea is a professional engineer who has worked with DEEP for over 25 years. She enjoyworking for DEEP’s mission to protect our environment and promote reliable energy and is dedicated to public service.


Headshot of Nicole Lugli

Nicole Lugli

Office Director, Planning and Program Development

Nicole has worked at DEEP for close to 30 years mostly in the Office of the Commissioner with a strategic policy, regulatory compliance and operations focus across the three Branches. She has a law degree and is a member of the CT Bar Association.



Content Last Updated March 2021