Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

RFP to Retain CT Water Rate Case Consultant


RFP #: 2023-06


Title: Request for Proposals to Retain CT Water Rate Case Consultant(s)


Summary: This RFP seeks proposals from qualified consulting firms for assisting in PURA’s review and investigation of the financial and operating records of the Connecticut Water Company (CWC or Company). The areas in which the Authority seeks expertise include, but may not be limited to, taxes, engineering and depreciation schedules, cost allocation, revenue allocation and rate design, customer service and other public-facing business practices, and performance benchmarking. Responding firms may propose services for just one discrete topic, or many, or all of them. Proposals that address multiple topics may also include subcontractors. 



The schedule for this RFP is as follows:


 Release Date  September 1, 2023

Pre-Proposal Conference 

(Registration - Zoom)

September 13, 2023, 9 a.m. (EST)
Notice of Intent to Bid  September 13, 2023, 4 p.m. (EST)
 Deadline for Questions September 15, 2023, 4 p.m. (EST)
RFP Clarifications/Amendments  September 19, 2023 
Proposal Due Date  September 24, 2023, 11:59 p.m. 



To facilitate communications, respondents are encouraged to submit a Notice of Intent to Bid by email to no later than 4:00 p.m. on September 13, 2023. The subject line of the email should reference “RFP #2023-06, Request for Proposals to Retain a Rate Case Consultant(s)”.

The email should provide the name and address of the respondent firm, as well as a contact person’s name, email address, and telephone number. Documents pertaining to the RFP will be emailed to respondents who have submitted notices; however, documents will also be posted on PURA’s webpage located at, and respondents are responsible for checking the webpage for current materials.



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