Department of Energy and Environmental Protection Public Utilities Regulatory Authority

Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

PURA Seeks RFPs to Retain a Clean Energy Ombudsperson


RFP #: 2023-08

Title: Request for Proposals to Retain a Clean Energy Ombudsperson

Summary: This Request for Proposal (RFP) seeks proposals from qualified consulting firms to serve as the ombudsperson for the Residential Renewable Energy Solutions (RRES), Non-Residential Renewable Energy Solutions (NRES), and Shared Clean Energy Facilities (SCEF) Programs, with the express functions of: (1) mediating disputes; (2) resolving program questions that result from a dispute; and (3) reviewing and approving extension requests beyond program inservice time period requirements.

The schedule for this RFP is as follows:

 Release Date 12/07/2023
 Pre-Proposal Conference

(Recording)		 12/20/2023
Notice of Intent to Bid 12/20/2023
Deadline for Questions 12/22/2023
 RFP Clarifications/Amendments

(Responses to Clarifying Questions)
 1/05/2024
Supplemental Deadline for Questions 2/16/24
 Supplemental RFP Clarifications/Amendments

(Responses to Clarifying Questions)		 2/23/24
 Proposal Due Date Extension  3/1/24 at 11:59 p.m.

To facilitate communications, respondents are encouraged to submit a Notice of Intent to Bid by email to PURA.RFP@ct.gov no later than 4:00 p.m. on December 20, 2023. The subject line of the email should reference “RFP #2023-08, REQUEST FOR PROPOSALS TO SERVE AS OMBUDSPERSON”.

The email should provide the name and address of the respondent firm, as well as a contact person’s name, email address, and telephone number. Documents pertaining to the RFP will be emailed to respondents who have submitted notices; however, documents will also be posted on PURA’s webpage located at https://portal.ct.gov/pura/docket/request-for-proposals, and respondents are responsible for checking the webpage for current materials.