Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Press Releases


PURA Releases 2023 Annual Report

(New Britain, CT – February 14, 2024) – The Connecticut Public Utilities Regulatory Authority (PURA) today released its Annual Report to highlight the agency’s work in 2023 and preview major topics in 2024.

The 2023 Annual Report, which includes both metrics and summaries of key decisions across all regulated electric, water, natural gas, and telecommunications industries, is aimed at increasing stakeholder engagement and awareness of completed and ongoing proceedings.

This resource also details reports submitted to the General Assembly in 2023, as well as progress on specific PURA investigations required by recent legislation.

As a quasi-judicial agency, the Authority can only make decisions based on the record evidence placed before it in any given docket. The Authority’s decisions affect many stakeholders and are made more robust with increased awareness and participation.


Facebook: @Connecticut PURA
LinkedIn: ConnecticutPURA
YouTube: @ConnecticutPURA

For Immediate Release: February 14, 2024
Contact: Taren O’Connor

Joe Cooper