Starting in May, electric and gas utilities began notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their services terminated. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information:

Press Releases


PURA Releases Inaugural Annual Report

(New Britain, CT – February 2, 2023) – The Connecticut Public Utilities Regulatory Authority (PURA or the Authority) today released its first Annual Report to underscore the agency’s work in 2022 and preview major topics in the current year.

The 2022 Annual Report, which includes both metrics and summaries of key decisions across all regulated electric, water, natural gas, and telecommunications industries, is aimed at increasing stakeholder engagement and awareness of completed and ongoing proceedings.

This new resource also details reports submitted to the General Assembly in 2022, as well as progress on specific PURA investigations required by recent legislation. Additionally, it includes an update on the Authority’s customer affairs unit and on appeals of prior PURA decisions. Last, the report addresses new program launches, ongoing rate proceedings, and the transition to performance-based regulation.

As a quasi-judicial agency, the Authority can only make decisions based on the record evidence placed before it in any given docket. The Authority’s decisions affect many stakeholders and are made more robust with increased awareness and participation.


For Immediate Release: February 2, 2023
Contact: Taren O’Connor

Joe Cooper