Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

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PURA Announces May 5 Webinars to Communicate Resources Available to Customers of the State's Regulated Public Utility Companies in Response to COVID-19

Two Separate Webinars Tailored to Residential and Business  Customers

Connecticut’s Public Utilities Regulatory Authority (PURA) announced today that it will host two webinars on Tuesday, May 5, 2020, designed to give Connecticut electric, gas and water utility customers the opportunity to hear from the state’s regulated public utility companies on measures taken in response to the current public health crisis.

Governor Ned Lamont, along with representatives from Eversource, United Illuminating, Connecticut Natural Gas, Southern Connecticut Gas, Yankee Gas Services, Aquarion Water, Connecticut Water, Torrington Water and Operation Fuel will participate in the briefings.

The first webinar, Taking Action on Behalf of CT’s Residents: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 10:00 a.m. Interested parties are encouraged to pre-register for the residential customers’ webinar using the following link.

The second webinar, Taking Action on Behalf of CT’s Businesses: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 1:00 p.m. Interested parties are encouraged to pre-register for the commercial and industrial customers’ webinar using the following link.

Both webinars are free and open to the general public. PURA encourages pre-registration for both events, as space is limited for the live briefings. The webinars will also be recorded for those that cannot participate in real-time. Any questions generated during the webinars will be answered, compiled and posted to PURA’s website the following day along with the recordings.

Chairman Marissa P. Gillett noted, “PURA remains focused on long-term solutions to the energy affordability issues in our state, but we also want to make sure our residents and businesses are aware of the resources available right now to assist customers with managing utility bills that accrue during this crisis. These webinars are meant to serve as ‘one-stop-shop’ platforms to explain any and all program modifications or extraordinary measures implemented to aid customers in coping with utility bills during these uncertain times.”


Taren O'Connor
Director of Legislation, Regulation and Communication