Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

What is Natural Gas?

Natural gas is composed almost entirely of methane although it does contain small amounts of other gases--ethane, propane, butane, and pentane. Methane is composed of a molecule of one carbon atom and four hydrogen atoms.  Natural gas is colorless, non-toxic, invisible and odorless, although an odorant is added to all natural gas that is transported in Connecticut.  Known as mercaptan, this odorant is an important safety measure because it provides a distinct smell (much like the smell of rotten eggs) in the event of a gas leak.

Natural gas is lighter than air and rapidly dissipates into the air when it is released.

When natural gas burns, a high-temperature blue flame is produced and complete combustion takes place producing only water vapor and carbon dioxide. It has a heating value of about 1000 BTUs per cubic foot.  However, when it burns improperly, it can produce carbon monoxide – a deadly, poisonous gas.

Natural gas has a flammability range of approximately 5 to 15 percent.  That means that any mixture containing less than 5 percent or greater than 15 percent natural gas to air would not support combustion.  Natural gas, when mixed with air and exposed to an ignition source, is combustible.

Propane gas is similar to natural gas in many ways and is also used as a fuel.  The most significant difference between propane and natural gas is that propane gas is HEAVIER than air. If propane gas leaks, it does not tend to vent safely into the air.  Rather, it settles in low areas, both inside a structure or outside.  Liquid propane is stored in tanks and vaporizes when it is released from the tank because propane vaporizes at any temperature above -44°F.  The flammability range of propane is approximately 2 – 10 percent propane in air.

Gas Pipeline Safety

Content last updated March 2024