CAE - Affordability

Summary

PURA is statutorily charged with ensuring just and reasonable rates for all public utility customers in Connecticut. Further, as part of its Equitable Modern Grid initiative, PURA identified enhancing customer affordability as one of the four objectives of a truly equitable and modernized electric grid.

The Clean and Affordable Energy (CAE) unit leads the Authority's customer energy affordability work. More specifically, the CAE unit works to improve existing energy assistance programs for residential customers and to develop expanded assistance offerings to residents and business, including in response to the COVID-19 pandemic. The CAE unit also works to address rate design and distribution system planning matters related to affordability.

Immediate Assistance

For customers experiencing difficulty in paying their utility bill, please call your local utility and inquire about hardship protection and possible payment plans based on your financial and/or medical circumstances. To contact your local utility, please see this page.

Open/Other Dockets:

Docket No. 17-12-03RE01: PURA Investigation Into Distribution System Planning Of The Electric Distribution Companies - Energy Affordability

Docket No. 17-12-03RE11: PURA Investigation Into Distribution System Planning Of The Electric Distribution Companies – New Rate Designs And Rates Review

Docket No. 18-04-25RE01: PURA Investigation Regarding Issues Related to Uncollectible Accounts - Development of Centralized Reporting Requirements and Customer Metrics

Docket No. 20-03-15: Proceeding to Establish a State of Emergency Utility Shut-Off Moratorium

Docket No. 21-07-01: Application of The Connecticut Light and Power Company and Yankee Gas Services Company, each individually d/b/a Eversource Energy, The United Illuminating Company, Connecticut Natural Gas Corporation, and The Southern Connecticut Gas Company for Approval of Arrearage Forgiveness Program 2021-2022