Overview: A Mission of Caring and Safeguarding
- The service plan may include crisis intervention and arranging for and coordinating any of the following services: adult day care, companionship, counseling, homemaker, home health care, home-delivered meals, long-term services and supports or, if necessary, emergency convalescent placement.
- In extreme cases, DSS can seek court authorization to provide services to a person who, upon professional assessment, presents as lacking the capacity to give consent to reasonable and necessary services to assure personal safety. Under certain circumstances, the Department may apply to the Probate Court for the appointment of a Conservator whose role is to make decisions on behalf of a person in need.
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To support this effort, the Department of Social Services has made online training available to educate people on how to recognize and report elder maltreatment.
- Please follow this link to access the PSE Web-Based Training for members of the general public.
- Please follow this link to access the PSE Web Based Training for Mandated Reporters. This self-paced training provides a certificate of completion.
To make a report, call Protective Services for the Elderly at the Department of Social Services during business hours at the toll-free line: 1-888-385-4225. After business hours or on weekends or state holidays, please call Infoline at 2-1-1. If you are calling from outside Connecticut, call Infoline 24/7 at 1-800-203-1234.
Conservator of Estate
In certain circumstances, the DSS Commissioner may be appointed by the Probate Court as the Conservator of Estate for elderly persons sixty years of age or older, if the person is incapable of managing his or her own financial affairs. DSS staff represents the Commissioner to assist in this manner.
Conservator of Person
The DSS Conservator of Person Program is administered by staff who represent the DSS Commissioner and are appointed by the Probate Court to supervise the personal affairs of an individual who has a critical need for someone to act on his or her behalf due to mental or physical disability.
Long-Term Care Investigations and Interventions
A program that provides non-medical homecare services as part of an overall case plan to maintain adults with physical and/or mental disabilities, age 18-64 inclusive, in the community. Without the provision of these significant supportive services, the adult with a disability would require institutional placement. Program services include: adult daycare; adult companion; home delivered meals; case management; chore; case work; homemaker; and personal emergency response system. Eligibility depends on income related to Medicaid, asset levels related to SSI, certification of need by a physician or other appropriate healthcare professional, and a Department social work assessment. Application is made by contacting the Department's regional offices.
Individual and Family Services
This program provides shelter services, including support staff, emergency food and living expenses and social services for victims of household abuse. It is also intended to reduce the incidence of household abuse through preventive education programs. The Department contracts with non-profit organizations to provide these services in their localities.
Effective 7/1/21, pursuant to Connecticut Public Act 21-78, the state added an amendment to the State Administered General Assistance program, to allow for a one-time assistance payment to current victims of domestic violence who are facing current and immediate danger. A current victim of domestic violence is an individual who has experienced at least one of the following events within the ninety days (90) immediately preceding the request for assistance and believe that their safety is currently at risk:
- Physical acts that resulted in or were threatened to result in physical injury;
- Sexual abuse;
- Sexual activity involving a child in your home;
- Being forced to participate in nonconsensual sexual acts or activities;
- Threats of or attempts at physical or sexual abuse;
- Mental abuse; or
- Neglect or deprivation of medical care.
The cash benefit is intended to assist current victims of domestic violence to escape their domestic violence situation. There is no income, asset, immigration/citizenship status restrictions to receive the benefit. However, those who applying must be residents of Connecticut. Individuals with or without dependent children may qualify. This is generally a one-time benefit and is calculated as the three-month Temporary Family Assistance award for the equivalent family size and issued in one lump sum. The alleged abuser is not included as a member of the household. This program is a state-initiated and state-funded program administered by the Social Work Division. Individuals applying will be required to provide any supporting documentation, including but not limited to:
- Verification of identity;
- Primary applicant’s social security number;
- Verification of relationship between the primary applicant, children and other household members listed on the application;
- Verification of Connecticut residency;
- Verification that the primary applicant is a current victim of domestic violence with corroborating evidence in the form of:
- A police report, protective order or restraining order that was signed and executed within the ninety days (90) immediately preceding the request for assistance; or
- Documentation from a domestic violence agency that confirms the applicant has experienced a domestic violence event as listed above.
Walk-ins are welcomed and referred to the Social Work Division who will assign a Social Work staff member to assist with the application and evaluation of eligibility process. Applications may be submitted in person or via mail addressed to the Social Work Unit within one of the 12 DSS Resource Centers. Applications may also be submitted by Domestic Violence community partners, on behalf of the victim. Applications will not be accepted over the phone or online.
If you are experiencing domestic violence and are seeking additional assistance, you may contact the CT Coalition Against Domestic Violence Toll-Free 24-Hour Crisis Line at 1-888-774-2900 CT Coalition Against Domestic Violence.
The program provides young people who are at risk of becoming teen parents with a structured, supportive, safe, after-school environment in which they can acquire the knowledge, skills and opportunities to succeed in life and avoid early parenting. The goal of the Teen Pregnancy Prevention (TPP) program is to reduce teen pregnancies in Connecticut communities with the highest incidence of births to teens.