Connecticut State Department of Mental Health and Addiction Services

Client Rights and Grievance Specialist

   
DMHAS Office of the Commissioner
Client Rights Specialist
DMHAS Office of the Commissioner
410 Capitol Avenue, 4th Floor, PO Box 341431, Hartford, CT 06134
860-418-7000, (TTY Relay 7-1-1), Confidential Fax: 860-418-6691
 
William Pierce, Client Rights and Grievance Specialist,
ADA Title II Coordinato
william.pierce@ct.gov

Client Rights Specialist 

The Client Rights Specialist at the DMHAS Office of the Commissioner helps DMHAS state operated and DMHAS contracted mental health and substance use disorder providers understand people’s rights and resolve complaints using the DMHAS Client Grievance Procedure.

At the end of each fiscal year, the Client Rights Specialist conducts an annual survey of Client Rights Officers.  Results of that survey are compiled into reports:

The Client Rights and Grievance Specialist is also the DMHAS ADA Title II Coordinator who helps DMHAS programs be equally accessible to persons with disabilities as other people.

Information on Advocacy, DMHAS Client Grievance Procedure, Rights, DMHAS compliance with Title II of the Americans with Disabilities Act (ADA) and Effective Communication can be found using the following links:     

o   Client Grievance Procedure Complaint Form - (En Español)

o   Client Rights Officers

o   DMHAS ADA Notice

Effective Communication: 

Links on this page were working at the time this page was published.  To report an error or correction contact William Pierce, william.pierce@ct.gov

The CT Department of Mental Health and Addiction Services (DMHAS) complies with all applicable state statutes and federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

DMHAS does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 

DMHAS provides equal access to services and programs and effective communication without surcharge for persons with disabilities and for persons with Limited English Proficiency.

 

DMHAS OOC: Client Rights Specialist, Rev. July 2024