DMHAS Deaf, Hard of Hearing or Deafblind Programs and Services (DHOH)
William Pierce, Community Services Division, DMHAS Office of the Commissioner
Voice: 860-418-6933 | TTY Relay: 7-1-1 | Fax: 860-418-6690 | William.Pierce@ct.gov
American Sign Language (ASL) Public Service Announcements:
How to use Text-to-911 and other DHOH resources PSA
DMHAS Deaf, Deafblind Hard of Hearing (DHOH) Programs and Services
The Connecticut Department of Mental Health and Addiction Services (DMHAS) complies with Title II of the Americans with Disabilities Act (ADA) as well as other federal laws and Connecticut Statutes.
As a public entity under Title II of the ADA, DMHAS provides qualified persons with disabilities effective communication and equal access to programs, services and activities.
The ADA defines qualified persons with disabilities as individuals who meet criteria for participating in programs, services and activities of a Title II entity (such as a local government or state agency program). For DMHAS, qualified persons with disabilities include individuals who are receiving or seeking services from DMHAS, their companions as well as visitors and guests of DMHAS facilities, programs and activities.
ADA Title II public entities give primary consideration to the aid or service requested by a qualified person with disabilities and to honor their request unless it can be demonstrated the request results in a fundamental alteration or undue burden and another equally effective means of communication is available.
DMHAS Deaf, Deafblind Hard of Hearing Programs and Services (DHOH Services) provide aids and services to qualified persons with disabilities who have communication impairments equal access to the full continuum of mental health and substance use disorder treatment services offered by DMHAS at no cost in a culturally and linguistically affirmative manner.
DMHAS DHOH services include American Sign Language (ASL) Interpreting, Certified Deaf Interpreting, Home Sign, Tactile Interpreting, Signed English, Foreign Sign Language, other forms of visual gestural communication as well as Assistive Listening Devices, Communication Access Real Time (CART) and Video Relay Interpreting.
DMHAS DHOH services are provided by DMHAS state-operated facilities in collaboration with the DMHAS Division of Diversity, Equity, and Inclusion (DEI).
DMHAS state-operated programs, services and activities:
DMHAS operates six Local Mental Health Authorities and two psychiatric hospitals:
- Capitol Region Mental Health Center (CRMHC), Hartford
- Connecticut Mental Health Center (CMHC), New Haven (in conjunction with Yale)
- River Valley Services (RVS), Middletown
- Southeastern Mental Health Authority (SMHA), Norwich
- Southwest Connecticut Mental Health System (SWCMHS), Bridgeport and Stamford
- Western CT Mental Health Network (WCMHN), Danbury, Waterbury and Torrington
- Connecticut Valley Hospital (CVH), Middletown (and Blue Hills Hospital, Hartford)
- Whiting Forensic Hospital (WFH), Middletown
DMHAS state-operated facilities provide qualified persons with disabilities DHOH services on request through designated DHOH contact persons.
DHOH Contacts at DMHAS State Operated Facilities
Complaints about DMHAS state-operated facility DHOH services can be addressed at the lowest possible level using the DMHAS Client Grievance Procedure.
DMHAS Office of the Commissioner (DMHAS OOC)
- DMHAS Community Services DHOH Services
The DMHAS Office of the Commissioner DHOH Services approves Interpreter requests from DMHAS programs and DMHAS funded providers. DHOH Interpreter requests from DMHAS funded providers are submitted by the provider to the Community Services Division Regional Services Team. Requests from DMHAS programs are submitted to DMHAS Office of the Commissioner DHOH Services using the:
DMHAS OOC Interpreter Request Form
For more information contact: William Pierce, Community Services Division, DMHAS Office of the Commissioner. Voice: 860-418-6933, TTY Relay: 7-1-1
Fax: 860-418-6690 William.Pierce@ct.gov
- DMHAS OOC Statewide Vocational Rehabilitation Services
DMHAS vocational services assist individuals with disabilities who qualify for DMHAS services including persons who are Deaf, Deafblind or Hard of Hearing find employment through DMHAS Supported Employment Services
For more information contact: Ellen Econs, MHSA, LCSW, Employment Systems Manager. Voice: 860-418-6770, Mobile: 860-308-4523, TTY Relay: 7-1-1 Ellen.Econs@ct.gov
DMHAS Funded Providers
DMHAS provides funding to over one hundred Connecticut mental health and substance use disorder treatment providers. DMHAS contracts with these providers are overseen by DMHAS state-operated Local Mental Health Authorities or by divisions within the DMHAS Office of the Commissioner.
DMHAS funded providers are places of public accommodation covered by Title III of the Americans with Disabilities Act. Title III of the ADA, prohibits discrimination of persons with disabilities. Places of public accommodation:
- Cannot deny a person with disabilities the opportunity to participate in and benefit from goods, services, privileges, advantages or accommodations and
- Remove barriers to persons with disabilities when readily achievable and after they consult with the person with disabilities to determine what aid or service is appropriate given the nature of what is being communicated and the person’s method of communicating.
ADA-related complaints regarding DMHAS funded providers can be addressed at the lowest possible level by the DMHAS Client Grievance Procedure.
DHOH services in the community
Persons seeking mental health and addiction services who need DHOH services or who have a companion who needs DHOH services should contact a DMHAS state-operated or funded service provider for the community they reside in: Finding Services (ct.gov)
Persons who are not receiving or seeking services from DMHAS or a DMHAS funded provider should contact: 2-1-1 Infoline Sign Language Interpreter Resource or one of the Community Resources listed on this page.
People have the right to seek remedies to their complaints beyond the DMHAS Client Grievance Procedure.
ADA Title II and Title III complaints may be submitted to United States Department of Justice, Civil Rights Division, Disability Rights Section, 950 Pennsylvania Ave. NW Washington D.C. 20530-0001
Discrimination Complaints may be submitted to the Connecticut Commission on Human Rights and Opportunities, 450 Columbus Boulevard, Suite 2 Hartford, CT 06103
For information on rights and other remedies, contact Disability Rights Connecticut (DRCT). DRCT is Connecticut’s federally funded protection and advocacy system for persons with disabilities. DRCT, 846 Wethersfield Ave. Hartford, CT 06114 (voice) 860-297-4300 (videophone) 860-509-4992 email@example.com
- DMHAS Divisions and Offices
- Glossary of DMHAS DHOH Terms
- Rights and the DMHAS Client Grievance Procedure
- DMHAS Americans with Disabilities Act Title II
- DMHAS/OOC/State-Operated Facilities DHOH Advisory Board Members
- 2-1-1 Infoline Sign Language Interpreter Resource
- Adaptive Equipment Resources
- C-Print Services: Source Interpreting: http://www.sourceinterpreting.com/
- Communication Access Real-time Translation (CART): New England ADA Center CART Services: https://www.newenglandada.org/cart-services
- Centers for Independent Living
- Connecticut Commission on Human Rights and Opportunities
- Connecticut Deaf and Hard of Hearing Resource Guide - Department of Aging and Disability Services
- Department of Aging and Disability Services
- Deaf and Hard of Hearing Counseling - Department of Aging and Disability Services
- Deaf and Hard of Hearing Interpreter Registry - Department of Aging and Disability Services
- Disability Rights Connecticut
- NEAT Marketplace
- Registering to Vote (ASL)
- Relay Connecticut
Americans with Disabilities Act
- ADA Coalition of Connecticut
- Department of Justice Civil Rights Division
- New England ADA Center
State Statute and Federal Law
- Public Act No. 17-30: An Act Concerning An Advisory Board For Persons Who Are Deaf Or Hard of Hearing (Governor’s Appointees)
- Public Act No. 21-72: An Act Concerning a Mental Health Bill of Rights For Deaf, Deafblind and Hard of Hearing Persons
- Section 1557 of the Affordable Care Act
- Americans With Disabilities Act (ADA)
- Section 504 of the Rehabilitation Act
(DMHAS DHOH Programs and Services Revised 10/2022)