DMHAS Deaf, Hard of Hearing or Deafblind Programs and Services (DHOH)

Marlene Jacques, RN, MSN, MPH, LMSW, Director
860-418-6974 (Voice)
860-418-6780 (Fax)

ASL Stronger Than COVID PSA

DHOH Mission

The mission of DMHAS Deaf, Hard of Hearing or Deafblind Programs & Services (DHOH) is to ensure effective communication, thereby providing a full continuum of mental health and substance use services to a deaf, deafblind, or hard of hearing person through an appropriately licensed mental health professional fluent in the primary language communication mode or style and cultural needs of the person requiring such services or his/her representative.

The office of the DMHAS DHOH Program is located under the DMHAS Division of Diversity, Equity, and Inclusion (DEI). The DEI Division is the Racial Justice, Multicultural Relations and Equal Opportunity Branch of the DMHAS Office of the Commissioner (OOC). The Division of DEI at DMHAS is committed to leading and supporting initiatives that foster a welcoming, respectful, and inclusive environment for all staff and clients.

The goal of DMHAS DHOH Program is to ensure that communication with people who are deaf, hard of hearing or deafblind is equally as effective as communication with people without disabilities.

The DMHAS DEI Division is comprised of the following offices:


Text-to-911 is now available in Connecticut. Screenshot of video.



Direct mental health and substance use services are administered/or provided at the DMHAS state-operated facilities. If a person who is deaf, hard of hearing or deafblind is seeking or receiving services at any of the DMHAS state-operated facilities, that individual is entitled to request the service of a qualified interpreter or mental health professional fluent in their primary language, communication mode or style and their cultural needs. Interpreting services will be provided at no cost to the DMHAS client or his/her representative.

List of DMHAS State Operated Facilities and Access to Direct Mental Health or Substance Use DHOH Services:

Capitol Region Mental Health Center (CRMHC)

Hartford, CT




River Valley Services (RVS)

Middletown, CT



Southeastern Mental Health Authority (SMHA)

Norwich, CT



Whiting Forensic Hospital (WFH)

Middletown, CT



Connecticut Valley Hospital (CVH)

Middletown, CT



Connecticut Mental Health Center (CMHC)

New Haven, CT



Southwest Connecticut Mental Health System (SWCMHS)

Bridgeport, CT



Western CT Mental Health Network (WCMHN)

Waterbury CT

Danbury, CT

Torrington, CT


Recovery Initiatives

In addition, DMHAS offers vocational/employment services through an employment systems manager to assist all individuals including persons who are Deaf, Hard of Hearing or Deafblind in finding employment. The office of DMHAS Statewide Vocational Rehabilitation Services Manager is located in the Office of the Commissioner Community Services Division (CSD).

Contact Person: Ellen Econs, MHSA, LCSW
Employment Systems Manager
860-418-6770 (Voice)
860-308-4523 (Mobile)


Additional Resources

ASL Service Contractor Price Schedule


Contract 19PSX0008 Interpreting Services for Deaf, Deafblind or Hard of Hearing Individuals:

  • The State of Connecticut acting by its Department of Administrative Services and The American School for the Deaf, Bilingual Professional Agency, Inc., CoSignCT, LLC, Interpreters Unlimited, Inc., Language Link Corp, NWI Global, Voiance Language Service, LLC Awarded Contractors. The Contract is in effect from the Effective Date February 21, 2020 through December 31, 2024.
  • DHOH Contractors shall ensure that all interpreters provided are experienced, qualified and certified for interpretation services and have met the requirements of C.G.S. 46a-33a, as amended, including annual registration with the Department of Aging and Disabilities Services. Interpreters may be asked to show identification of State of Connecticut registration or both by the Client Agency.
  • Interpreter Request Form for Office of the Commissioner ONLY  - The office of the Commissioner receives interpreting requests from DMHAS staff ONLY. Due to COVID-19, Interpreter Request Forms may be sent via DMHAS secure ZixMail ONLY. Also, DMHAS staff may also contact DMHAS DHOH Director via email to discuss interpreting requests. In compliance with confidentiality regulations and HIPAA, PHI should not be included in non-secured email correspondence.
  • Interpreter requests to access direct services at the DMHAS state-operated facilities should be discussed with the specific Regional state-operated facility.


Instructions for Using ASL Contract Award

Glossary of Relevant DMHAS DHOH Terms

State and Federal Regulations

DMHAS Resources

External Resources

Adaptive Equipment Resources

Service Dogs for the Deaf