Title II of the Americans with Disabilities Act (ADA)
- Has a physical or mental impairment that limits a major life activity (over a long period of time),
- Has a record of the impairment, or
- Is regarded as having the impairment.
A qualified person with disabilities is someone who is eligible for services or taking part in programs offered by a Title II entity with or without his/her disability. A qualified person with a disability cannot be denied the chance to participate in services, programs or activities except when there are safety issues or participation would change the program.
Title II: Governmental Entities (Federal, State and Local)
Title III: Places of Public Accommodation
Title IV: Transportation
Title V: Miscellaneous Provisions (such as attorney fees)
ADA Title I - DMHAS Employees
you are a DMHAS employee you have a disability which needs reasonable accommodation, or
you are someone applying for employment at DMHAS and you have a disability which needs reasonable accommodation, or
you have a complaint that a service, program or activity of DMHAS is not accessible to persons with disabilities.
- DMHAS staff person or clinician holding the activity or program, or
DMHAS facility’s Client Rights Officer (CRO). The CRO’s name and contact number is posted in the lobby or other prominent location in every facility, or
- DMHAS facility’s chief executive officer or designee.
- Your name, address and contact information,
- Reason for the request (such as the nature of your disability),
- When and where the accommodation is needed, and
- Your suggestion on how to address your request.
- Necessary for identifying the need for a disability-related accommodation, or
- Used to provide equal access to services.
Requests can be for specific equipment and services, such as assistive listening devices, sign language interpreters, printed material in alternate formats, or modifications to procedures and policies. DMHAS is not required to address requests for personal use items (such as hearing aids or wheelchairs for your home).
Requesting Effective Communication
- It can be demonstrated the service animal would fundamentally alter the nature of the service, program, or activity
- The animal poses risk of safety or health
- The animal is not under control of the person with disability handling it
Title II and Title III entities are allowed to ask an animal’s user two questions:
- Is the animal a service animal required for the person’s disability?
- What is the task the animal is specifically trained to accomplish?
Even though a person may use a service animal while in the hsopital, it is the patient’s responsibility to care for and supervise the animal.
- Complaints are made in writing to the facility’s Client Rights Officer (CRO) or designee within 45 calendar days of the action the complaint is about. The CRO’s name and contact number is posted in the lobby or other prominent location in every facility.
- The facility has 21 calendar days to address the complaint either with an informal resolution issued by the CRO or a Formal Decision made by the facility's Chief Executive Official or designee.
- Clients making a complaint have 15 business days to send a written request for a Commissioner’s Review after getting the facility's “Formal Decision”.
- DMHAS ADA Notice
- DMHAS Deaf and Hard of Hearing Services
- DMHAS Client Rights and Grievance Specialist
- DMHAS Guide to the Client Grievance Procedure
- DMHAS Guide to Service Animals
- Disability Rights Connecticut: 1-800-842-7303 or 860-297-4300
- Connecticut Legal Rights Project: 1-877-402-2299 or 860-262-5030
- Advocacy Unlimited: 1-800-573-6929 or 860-505-7581
- ADA Coalition of Connecticut (ADACC)
- New England ADA Center
- United States Department of Justice Civil Rights Division
William Pierce, Client Rights and Grievance Specialist
TTY (toll free): 888-621-3551 (Relay 7-1-1)