CLIENT RIGHTS OFFICERS
DMHAS-operated and DMHAS-funded direct service providers have Client Rights Officers (CRO) who address grievances by using the DMHAS Client Grievance Procedure.
For an alphabetical list of providers and their Client Rights Officers, go to:
If you cannot find the agency on the DMHAS CRO list, ask them what their complaint procedure is.
- Complaints about ‘Certified Sober Houses’ are addressed by the Sober House’s certifying organization. For information on Sober House certifying organizations go to:
- Advance Behavioral Health (ABH) addresses complaints about “Supportive Recovery Housing” service providers: 860-638-5309.
If you need help speak to an advocacy organization or seek legal advice.
Statewide Advocacy Organizations:
114 West Main Street, New Britain, CT 06051
1-800-573-6929 | 860-505-7581
Connecticut Legal Rights Project
PO Box 351,Silver Street, Middletown, CT 06457
1-877-402-2299 | 860-262-5030
Disability Rights Connecticut
846 Wethersfield Avenue, Hartford, CT 06114
1-800-842-7303 | 860-297-4300
For more information on the DMHAS Client Grievance Procedure or rights go to the DMHAS Client Rights and Grievance webpage.
DMHAS and other federally funded healthcare providers comply with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex and provides effective language services to persons with Limited English Proficiency (Affordable Care Act Section 1557).