Before a consumer signs any contract, it's important to take a moment, read through the entire document, understand the fees, and ask questions if something is not clear.
Here are 10 tips to keep in mind before you sign the dotted line:
- Understand rates and pricing changes: Get all pricing details in writing. Check if rates are promoted as “intro rates” or “specials.” Promotional or introductory rates typically increase after the first 1-3 months. Before you sign, ask how often rates increase and what the new cost will be.
- Watch for hidden or non mandatory fees: Request a full breakdown of all fees. Check for admin, lock, or insurance fees that may not be mandatory. Review the contract carefully and confirm which fees are required vs. optional add-ons.
- Insurance requirements: Most facilities require proof of insurance. Confirm if your renter’s or homeowner’s insurance covers storage units. If it is covered, you should be able to opt out of the facility’s plan. If you must purchase the facility’s insurance, be sure to read the options carefully.
- Know the facility's policies on unit changes and move out: Clarify the fees or rate changes if you need to transfer to a different unit size. If you plan to leave, ask the facility how much notice is required. Some require 10-30 days. Ask if rent is prorated during move out. Many facilities do not prorate their units.
- Inspect the unit before signing: Check for signs of water leakage, pests, mold, or damage. Verify that the unit’s size aligns with the advertisement. Make sure that all doors and locks work.
- Understand lien and late payment policies: Know when the late fees start, some facilities apply late fees after 5 days. Understand the timeline for lien status and auction eligibility. Ask for a clear schedule of all notices you will receive.
- Do they use auto pay? What’s the billing cycle? Ask the facility if auto pay is optional or if it is required to keep discounts. If you need to change your card or it declines, what happens with the auto pay? Keep track of important dates: renewal, promotional deal end date, rate increase timeline, and required notice periods.
- Document your personal items and unit condition: Take photos of the empty unit, all floors, walls, ceilings, and doors. Do the same when you move out to avoid disputes over damage or cleanliness. Keep a simple inventory list to stay organized and to assist with claims if needed.
- Research your facility. Review Google and Yelp for complaint patterns, rate hikes, poor security, or pest issues.
- Keep every record. Keep all receipts, communications, policy sheets, and move-in documents in case you need them later.
How to file a complaint with DCP:
- Do you have a complaint about a storage facility in Connecticut? Consumers may visit our online portal or send an email to DCP's Complaint Center at DCP.Complaints@ct.gov