Electronic or Written Agreements:
If the agreement is offered or entered into electronically (online or using a fax or tablet) or in writing, the disclosures must be made clearly and conspicuously:
- In a way that the consumer can keep, such as a downloadable document or an email
AND in text that is:
- In bigger text than the rest of the document, or
- In a different style or color to make it stand out or
- Highlighted with symbols like asterisks or boxes to catch the consumer’s eye
Verbal or Telephonic Agreements:
If the agreement is offered or entered into verbally or over the phone, the business must clearly and conspicuously tell consumers the terms of the autorenewal:
- By speaking loudly and slowly enough for consumers to understand without any difficulty.