File a consumer complaint

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Resolving and filing consumer complaints

Welcome to the Connecticut Department of Consumer Protection (DCP) Complaint Center. We help resolve issues between consumers and businesses. Take a moment to learn about our work and how we can help you.

If you have an issue with a business, first try to resolve the issue by directly contacting them and explaining the problem. If this doesn't work, consider filing a complaint with DCP for further help.

DCP will help you resolve your dispute, but we can't fix every issue. DCP counts on you, the consumer, to help us resolve your issue.

DCP’s role

DCP ensures that businesses comply with consumer laws to prevent deceptive practices. We also enforce licensing rules. If a business breaks the law, DCP can investigate and possibly take legal action on behalf of Connecticut (CT). This could involve working with the business to fix the issue, taking enforcement actions, or imposing fines and penalties.

DCP does not provide legal representation for individuals. It has limited power to handle complaints about customer service, contracts, or quality of work.

Our Complaint Center helps resolve disputes between consumers and businesses. If an individual can't reach an agreement, he or she can take their complaint to court.

Tips for protecting yourself

DCP can't fix every issue. We count on you, the consumer, to help us. Here's how you can assist:

Is this an area DCP can help with?

Complaints DCP can help with

Connecticut-based telemarketers and internet retailers
Frauds, scams, misrepresentations, and misleading advertisements
Gasoline and heating fuel issues. (Note: we do not set prices for these products)
Home improvement contractor
New home construction
Packaged or manufactured food or bakery items
Prescription errors
Professionals, tradespeople, and contractors who should be licensed or registered with DCP. Review a list of our license types. (Note: lawyers and healthcare professionals are not licensed by DCP)
Real estate agents, brokers, and appraisers

Complaints that DCP cannot help with

Airline Issues
Anti-competitive healthcare issues: The Federal DOJ, HHS, and FTC accept reports of healthcare practices that may harm competition.
Automobile Repair: For automobile repair issues, you should send your complaint to the Department of Motor Vehicles (DMV). However, if your vehicle has a significant defect, you may qualify for the Lemon Law Program and should send your complaint there instead.
Banking: The Department of Banking (DOB) handles complaints against banks or other lending institutions, including mortgage lenders.
Credit cards: DOB handles complaints against credit card companies and others offering consumer credit.
Debt collectors: DOB handles complaints against collection agencies.
Insurance: The CT Insurance Department handles insurance-related complaints.
Moving companies
Telemarketers located outside Connecticut: For Do Not Call (DNC) violations from out-of-state callers, please file your complaint directly with the Federal Trade Commission’s National Do Not Call Registry.
Utilities: The Public Utilities Regulatory Authority handles complaints related to utility companies, including electricity, gas, water, and cable.
Wheelchairs: To report complaints regarding wheelchairs or timely repair issues, get in touch with the Office of the Healthcare Advocate at 1-866-466-4446 (toll-free) or Healthcare.Advocate@ct.gov.

Dispute resolution resources

If you have a problem with a product or service, first try talking to the business.
Most businesses want happy customers who come back.
If you can't return to the store, look for a toll-free phone number on the product packaging or their marketing materials.
You can also find contact details on the company’s website.

Dispute resolution process

The dispute resolution process involves gathering information, communicating with a business, and negotiating a solution. If necessary, consider writing a formal complaint to the business. If that does not work, consider going to small claims court. Click the links below to learn more.

File a consumer complaint

To file a consumer complaint against a business, individual, service provider, product maker, or reseller, please follow the appropriate process below. You can file consumer complaints against a business online, by email, fax, or mail.

Send your complaint to DCP using one of the methods below. Include copies of receipts and other paperwork. Keep a copy of your complaint and all paperwork for your records. We may need to contact you for further information. Please provide a daytime phone number and mailing address.
All information shared with the State will become part of the official public record. This means it may be accessible to the public under the Freedom of Information Act (FOIA).
Additionally, if you are complaining against a business, that business may receive a complete copy of your complaint. This helps the business file a response to your complaint.
Anonymous complaints: Online complaints may be submitted anonymously. If you submit anonymously, DCP will have no way to update you on the status of the complaint. Filing an anonymous complaint may limit our ability to perform a complete investigation.

NOTE: Please do not file a complaint using more than one method. Filing multiple complaints may slow down your complaint processing.

Filing a complaint with DCP

Submit your complaint to DCP online or by mail, email, or fax. Visit the links below for detailed instructions and required forms.

What to expect after filing a consumer complaint

Please allow up to a week for DCP to let you know we have received your complaint.
The appropriate DCP division will review your complaint to determine if and how we can help.
If we can help, we will reach out to the business to find a reasonable resolution. This could take up to four or more weeks.
If we cannot resolve your issue or the business does not respond, you can file a lawsuit against the business.
If we believe the business has broken the law, we may investigate them on behalf of Connecticut.
DCP opens investigations to prevent bad actors from harming additional consumers in the future.
Unfortunately, we cannot and do not represent individuals. We represent the State.