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Welcome to the Office of the Healthcare Advocate

The Office of the Healthcare Advocate (OHA) provides free support to help consumers understand their health benefits, advocates for consumers when their benefits are denied, and represents consumers' healthcare interests with insurance providers, the legislature, and others. Whether you need help understanding your health benefits, appealing a denied claim, or making your voice heard, our team of experts and advocates are on your side.

Watch this 3 minute video to learn about the Office of the Healthcare Advocate

Learn about the Prior Authorization process, how to submit a successful request and how to appeal if your request is denied.
File A Complaint

Find out what insurance options are available, how to qualify for each and where to enroll for the plan that best fits your needs.
I Need Coverage

Learn more about health insurance terminology, frequently asked questions and how you can get the most from your insurance plan.
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Contact us to get help with medical bills and find resources to address your medical debt.
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If you're having trouble paying your hospital bill, financial assistance is available.
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Advocates on Your Side

Mr. Baker’s* insurance company denied approval for necessary covered surgery. OHA determined the hospital had mistakenly requested authorization for an inpatient procedure when outpatient surgery was appropriate. Intervening with the insurance company, OHA confirmed authorization for the outpatient procedure, saving Mr. Baker over $25,000.

See How We Help

Request OHA assistance

Get help 
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Have a question or need help?

To get help from OHA, fill out our online form, send an email, or call us. The quickest way to get help is via email.
  • Call OHA 
    Call: 1-866-466-4446 Our phone lines are staffed Monday through Friday from 8:00 a.m. to 4:30 p.m. by knowledgeable advocates ready to assist with your questions and concerns.
  • Email OHA 
     Email: Healthcare.Advocate@ct.gov Email is often the quickest way to receive assistance. Include your contact information and a brief description of your issue for the fastest response.
  • Release form (PDF) 
    Online Form: Submit Request for Help Complete our online inquiry form and any appropriate authorization forms to initiate the assistance process. An advocate will contact you within 1-2 business days.
  • Appointment of rep. form (PDF) 
    If you have Medicare, fill out a Medicare Representative form.
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CT Cannabis Ombudsman

Announcing the Office of the Cannabis Ombudsman

CT Medical Cannabis patients! The state has hired a Cannabis Ombudsman to assist you with issues relating to your medical cannabis needs.

News and outreach

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Stay informed about healthcare consumer rights with our newsletters, annual reports, advisory board documents, and outreach materials.
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