About us

Mission

The mission of the Office of Healthcare Advocate (OHA) is to assist consumers with healthcare issues through the establishment of effective outreach programs and the development of communications related to consumer rights and responsibilities as members of healthcare plans.

OHA assists Connecticut consumers with issues relating to their health benefits, regardless of payment source. We provide information to help consumers understand their benefits, we advocate for consumers when their benefits are denied, and we represent consumers' healthcare interests in dialogue with industry, the legislature, and other stakeholders.

Leadership

Kathleen Holt

Acting Healthcare Advocate Kathleen Holt

Kathy has experience in health insurance, health delivery systems, health law, and patient-consumer advocacy.  She began her career working with Cigna insurance company in Bloomfield, CT where she developed insurance claim process improvement strategies. After earning a Master of Business Administration in healthcare management from the University of Connecticut, she helped protect patient rights and expand patient services as a hospital administrator, first at New Britain Memorial Hospital and then at Northwest Hospital in Seattle, Washington.

Upon obtaining her law degree from Seattle University School of Law, Kathy became a Special Assistant United States Attorney for the U.S. Department of Health and Human Services in Seattle. Following the birth of her second child who was born with significant disabilities, Holt founded a Seattle-area law practice to advocate for the needs of older people and people who have disabilities. She led this practice until she returned to CT in 2014 as the associate director and attorney at the Center for Medicare Advocacy, where she helped Medicare beneficiaries and represented patient voices in federal and state policy conversations prior to arriving at the Office of the Healthcare Advocate. In addition to her professional work, Kathy volunteers her time with several organizations, including as a member of the board of directors for Team Gleason, an organization that advocates for people living with ALS; as a commissioner for the Mansfield Housing Authority, which assists low and moderate-income families with safe, decent, and affordable housing; and as a public member of the Connecticut Teacher’s Retirement Board.

OHA acting healthcare advocate Sean King

General Counsel Sean King

Mr. King is a seasoned lawyer with years at the agency and is an expert in his own right on all matters of healthcare insurance at the federal and state level and is intimately involved in legislation that can positively affect Connecticut families. 

History

young couple at computer

OHA background

In 1999, the Connecticut General Assembly established the Office of the Managed Care Ombudsman by the passage of Public Act 99-284. The legislature changed the name of the agency to the Office of the Healthcare Advocate (OHA) in 2005.

Today, OHA continues to assist consumers with their health benefits issues by providing information and support to consumers in need.

OHA helps with:

  • Healthcare insurance enrollment, coverage, and billing questions
  • Claim denials or preauthorization issues
  • Explanations regarding a healthcare benefit, program, or coverage
  • Understanding your rights and responsibilities as a healthcare plan member
  • Your healthcare plan’s internal and external appeals processes

Office of the Healthcare Advocate

Address:
153 Market Street
Hartford, CT 06103

Phone: 866-466-4446 (toll-free)
Fax: 860-331-2499
Email: Healthcare.Advocate@ct.gov