If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan.  For more information, contact your utility. The Shut-off Moratorium for residential customers ends on October 1, 2020, for non-hardship customers, and on October 31, 2020, for financial hardship customers.  For more information contact your utility or Consumer Affairs. PURA COVID actions. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the Web Filing System.   Electronic Filing

Press Releases

PURA Press Release Header

04/22/2020

PURA Announces May 5 Webinars to Communicate Resources Available to Customers of the State's Regulated Public Utility Companies in Response to COVID-19

Two Separate Webinars Tailored to Residential and Business  Customers

Connecticut’s Public Utilities Regulatory Authority (PURA) announced today that it will host two webinars on Tuesday, May 5, 2020, designed to give Connecticut electric, gas and water utility customers the opportunity to hear from the state’s regulated public utility companies on measures taken in response to the current public health crisis.

Governor Ned Lamont, along with representatives from Eversource, United Illuminating, Connecticut Natural Gas, Southern Connecticut Gas, Yankee Gas Services, Aquarion Water, Connecticut Water, Torrington Water and Operation Fuel will participate in the briefings.

The first webinar, Taking Action on Behalf of CT’s Residents: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 10:00 a.m. Interested parties are encouraged to pre-register for the residential customers’ webinar using the following link.

The second webinar, Taking Action on Behalf of CT’s Businesses: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 1:00 p.m. Interested parties are encouraged to pre-register for the commercial and industrial customers’ webinar using the following link.

Both webinars are free and open to the general public. PURA encourages pre-registration for both events, as space is limited for the live briefings. The webinars will also be recorded for those that cannot participate in real-time. Any questions generated during the webinars will be answered, compiled and posted to PURA’s website the following day along with the recordings.

Chairman Marissa P. Gillett noted, “PURA remains focused on long-term solutions to the energy affordability issues in our state, but we also want to make sure our residents and businesses are aware of the resources available right now to assist customers with managing utility bills that accrue during this crisis. These webinars are meant to serve as ‘one-stop-shop’ platforms to explain any and all program modifications or extraordinary measures implemented to aid customers in coping with utility bills during these uncertain times.”

Contact

Taren O'Connor
Director of Legislation, Regulation and Communication
860-827-2689
taren.oconnor@ct.gov