If you are having trouble paying your utility bill, ask your utility if you are eligible for hardship status. If you are not eligible for hardship status, ask about enrolling in a COVID-19 payment plan. Effective March 18, 2020, PURA is no longer requiring paper copies of documents filed electronically through the web filing system. To All PURA Filers: PURA is scheduled to launch its new electronic filing system on Friday, May 14, 2021. In preparation for the launch, narrated tutorials and other information has been posted on PURA's "Announcement of New Case Management System" page. Additionally, PURA is offering two separate pre-launch training workshops specific to the new Interrogatory Module on Monday, May 10 from 9 a.m. to 1 p.m. and Tuesday, May 11 from 10 a.m. to noon. For all those interested in participating, please register no later than Wednesday, May 5. Those that register will receive a calendar invite for the workshop event. FILING MORATORIUM, Friday, May 7 - Thursday, May 13: PURA’s current web-filing system will be unavailable after close of business Thursday, May 6 at 5 p.m. The new electronic filing system will go live Friday, May 14 at 8 a.m. No filings will be accepted and no documents will be posted by PURA during this transition period. Outside filers should plan accordingly. Any compliance filings due during this period may be filed on Friday, May 14 and will be deemed timely filed.  (Register for a workshop here via email)

Press Releases

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PURA Announces May 5 Webinars to Communicate Resources Available to Customers of the State's Regulated Public Utility Companies in Response to COVID-19

Two Separate Webinars Tailored to Residential and Business  Customers

Connecticut’s Public Utilities Regulatory Authority (PURA) announced today that it will host two webinars on Tuesday, May 5, 2020, designed to give Connecticut electric, gas and water utility customers the opportunity to hear from the state’s regulated public utility companies on measures taken in response to the current public health crisis.

Governor Ned Lamont, along with representatives from Eversource, United Illuminating, Connecticut Natural Gas, Southern Connecticut Gas, Yankee Gas Services, Aquarion Water, Connecticut Water, Torrington Water and Operation Fuel will participate in the briefings.

The first webinar, Taking Action on Behalf of CT’s Residents: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 10:00 a.m. Interested parties are encouraged to pre-register for the residential customers’ webinar using the following link.

The second webinar, Taking Action on Behalf of CT’s Businesses: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 1:00 p.m. Interested parties are encouraged to pre-register for the commercial and industrial customers’ webinar using the following link.

Both webinars are free and open to the general public. PURA encourages pre-registration for both events, as space is limited for the live briefings. The webinars will also be recorded for those that cannot participate in real-time. Any questions generated during the webinars will be answered, compiled and posted to PURA’s website the following day along with the recordings.

Chairman Marissa P. Gillett noted, “PURA remains focused on long-term solutions to the energy affordability issues in our state, but we also want to make sure our residents and businesses are aware of the resources available right now to assist customers with managing utility bills that accrue during this crisis. These webinars are meant to serve as ‘one-stop-shop’ platforms to explain any and all program modifications or extraordinary measures implemented to aid customers in coping with utility bills during these uncertain times.”


Taren O'Connor
Director of Legislation, Regulation and Communication