Department of Energy and Environmental Protection Public Utilities Regulatory Authority

Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

Safety Concerns for Gas Meters

Accessibility

It is important that LDC gas meters and related facilities be accessible for reading, periodic maintenance, and for emergencies.  Trim shrubs and other plants away from the gas meter.  The meter dials must be visible for reading.

Dirt or debris must not collect under or around the meter.  Direct contact with the soil can cause the meter to corrode and leak. The meter shut-off valve must also be kept accessible.

Do not place metallic objects on or against the meter.  Protect the meter from being hit by vehicles or objects. Never stand on a meter or tie animals to it.  

In winter gently remove any accumulations of snow or ice.  Do not use an open flame to do this.

Protection

The gas company is responsible to install meters in a safe location adequately protected against damage from vehicles and other possible hazards. The customer is responsible for maintaining the safety of the location.

Tampering

Most people would never think of trying to steal gas, but some do.  If you are aware of meter tampering, please report it to your local gas company.

People who tamper with gas supply equipment endanger their own lives. They also risk the lives and property of their family and neighbors.

People caught stealing gas automatically have their service disconnected. Before gas service can be restored, payment must be made for the stolen gas. In addition, any deposits, disconnect or reconnect fees allowed by the PURA must also be paid.

Unauthorized reconnecting a gas meter after service has been disconnected is a crime that is punishable under State law by a fine or imprisonment.

Gas Pipeline Safety

Content last updated March 2024