Department of Energy and Environmental Protection Public Utilities Regulatory Authority

Electric and gas utilities have begun notifying residential customers with unpaid and/or past-due balances that if they do not take action and contact their utility to enroll in a payment plan, they are at risk of having their gas services terminated on Thursday, May 2, 2024. If your household has received a notification from your utility company, please contact them directly to set up a payment plan to keep your services on. These plans charge no interest, and all customers qualify at least once for one or more of these plans. After engaging with utility providers, customers may also contact PURA’s customer affairs unit for specific questions regarding payment arrangements. View eligibility, utility contact information

How is natural gas transported throughout CT?

meters on houseNatural gas is delivered by the interstate transmission pipelines to the Local Distribution Companies (LDCs) at over 60 city gate stations throughout the State. The LDCs in Connecticut are Connecticut Natural Gas (subsidiary of Avangrid) located in the greater Hartford area and in Greenwich; Southern Connecticut Gas Company (subsidiary of Avangrid) in the greater Bridgeport and New Haven areas; Yankee Gas d/b/a Eversource Energy serving the Stamford/Norwalk, Danbury, Waterbury, Meriden/Middletown, Enfield/Danielson, Torrington/Winsted and New London areas. The City of Norwich and Town of Preston are served by the Norwich Department of Public Utilities.

LDC mains generally run down public streets and are typically 2” through 20” in diameter. Lines from the streets to homes and businesses are usually between ½” and 4”. While most distribution lines operate at ¼ pounds per square inch gauge (psig) (low pressure) through 100 psig, there are some special very high pressure distribution lines that operate at pressures as high as 750 psig. There are approximately 8,200 miles of distribution mains and approximately 450,000 services in Connecticut.

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Gas Pipeline Safety

Content last updated March 2024