Department of Energy and Environmental Protection Public Utilities Regulatory Authority

As many CT customers are experiencing increases in electric bills, PURA is committed to hearing from the public. While we welcome feedback, please note that the best place to direct individual questions about your bill is to your utility company. Additionally, we kindly ask for your patience as PURA's small call center team works to respond to the large volume of inquiries being received. Please refer to these Frequently Asked Questions for further information: PURA FAQs

Call Before You Dig Clearinghouse and Homeowners

Central Clearinghouseman in bucket
Call Before You Dig, Inc. (CBYD), is a non-stock, non-profit corporation established by the owners of the underground facilities under the direction of the Public Utilities Regulatory Authority. CBYD operates the central clearinghouse (through a contractor) which receives the notifications from the excavators and relays the notice to the owners of the underground facilities in the area of the proposed excavation. CBYD also provides many of the educational activities to alert excavators, utilities and the public about the program. 
811 phone number
CBYD maintains a website which contains valuable educational information and provides for electronic notification of proposed excavations. CBYD also provides many educational outreach activities to educate persons about excavation safety.


Homeowners
Homeowners must comply with all the requirements for excavation notification. If the homeowner uses power-operated equipment, he/she is required to call CBYD 2 full working days before excavating. If a homeowner performs hand excavation, they are encouraged to call CBYD for markouts to protect themselves and minimize damages.
If a homeowner hires a contractor to perform excavation, the contractor must call CBYD.



Content last updated March 2024