NOTICE

The best way to protect yourself against EBT theft is to call 1-888-328-2666 to change your PIN number before the state of each month.

Due to renovations the DSS Manchester office will be temporarily closed. A new temporary location opened Monday, Jan. 27 at 146 Hartford Road, Manchester. 

Replace Your Stolen SNAP Benefits

The program to replace Stolen SNAP Benefits ended on December 20, 2024, and any benefits stolen after that date cannot be replaced. 

We cannot replace SNAP money that is gone because your physical EBT card was stolen. We also cannot replace S-EBT benefits. 

We cannot replace SNAP money stolen after December 20, 2024. 

Learn more about stolen benefits

Skimming occurs when devices are illegally placed on ATMs or store card readers to record EBT card numbers and PINs. The stolen data is then used to create fake EBT cards to steal SNAP money without the card ever leaving your hands.

Tips for keeping your benefits safe

  • Avoid simple PINs. Number combinations such as 1111, 1234 or 9876 may be easy for others to guess.
  • Keep your PIN and card number secret. Do not share your PIN or card number with anyone outside your household. Cover the keypad when you enter your PIN on a card reader.
  • Beware of phishing. DSS and EBT customer service will never call or text to ask for your PIN or card number.
  • Change your PIN often. Change your PIN at least once a month, right before your benefits are added to your card. Contact EBT Customer Service at 1-888-328-2666. 
  • Check your EBT account regularly for unauthorized charges. If you see any, change your PIN right away to stop the thief from making new purchases. Report suspicious activity to us.
  • A new EBT card can be requested. If you feel your benefits have been stolen, or your identity has been compromised, you can request a replacement EBT card. Contact the EBT Customer Service 1-888-328-2666.

 

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