**All 12 DSS Field Offices are now open Monday, Tuesday, Thursday and Friday, from 8 a.m. to 4 p.m. for pick-up and drop-off of applications/forms; filling out applications/forms on-site; general information; questions & answers; and picking up of EBT cards & income verifications. For your convenience, secure drop-boxes are located outside each Field Office. Locations at www.ct.gov/dss/fieldoffices.

**Field Offices and our telephone Benefits Center are closed on Wednesdays to allow us time to process the paperwork you submitted to us. On Wednesdays, customers can check document status and get benefit information by calling our Client Information Line at 1-855-6-CONNECT. You can apply for benefits, obtain DSS forms and view information about your DSS benefits at www.connect.ct.gov

**Due to pandemic safety guidelines, in-person assistance such as interviewing and eligibility determination are not currently available at Field Offices. All visitors must wear masks and observe safe social distancing. 

**24/7 access: Customers can access benefit and application information, at www.connect.ct.gov and www.ct.gov/dss/apply; or 1-855-6-CONNECT. Information and updates about child support are available at www.ct.gov/dss/childsupport.  Please also visit www.ct.gov/coronavirus for latest State of Connecticut updates; and www.ct.gov/dss/covidfor DSS-specific updates.

**Response time at our telephone Benefits Center (1-855-6-CONNECT) is currently longer than usual.  Thank you for your patience.

To Report Fraud or Abuse of Programs

Overview

REPORTING FRAUD IS EASY, SAFE AND SECURE

Note: Because of confidentiality laws we are NOT able to inform or respond to you as to the outcome or specifics of a case.

The Department of Social Services is strongly committed to identifying and eliminating fraud, whether it be committed by a client, provider or vendor. 

For information on how to report suspect fraud and abuse—by phone, email, online form or U.S. mail, please click on the ‘Contact’ link at left.

 

Client Fraud

Client fraud is an “intentional” action which results in a client or another person receiving public assistance benefits which they are not entitled to from programs including, but not limited to, Care4Kids Child Care, Supplemental Nutritional Assistance (SNAP-formerly known as the Food Stamp program), Connecticut Energy Assistance (CEAP) and Medicaid.  Conduct that constitutes potential client fraud allegations include, but is not limited to:

 

  • Client is suspected of not reporting employment wages or a recurring income not resulting from employment
  • Client is suspected of not reporting their address information correctly
  • Client is suspected of not reporting the presence of another parent in the home
  • Client is suspected of receiving benefits for a child that does not live with them
  • Client is suspected of SNAP trafficking (formerly known as the Food Stamp program)
  • Client is suspected of applying for and receiving public assistance in more than one (1) state at the same time

 

Use theClient Complaint Form to report client fraud.

 

Provider/Vendor Fraud

 

Provider or Vendor Fraud is an “intentional” deception or misrepresentation which results in an unearned benefit to a provider or vendor, usually in the form of an excess payment, through the Medical Assistance Programs.  This would include any provider or vendor operating as an individual or business entity including their employees, owners and/or officers.  Conduct that constitutes potential provider or vendor fraud allegations include, but is not limited to:

  • Provider billing for services that were not rendered
  • Providing services which are not medically necessary
  • Provider billing for a covered service when a noncovered service was provided
  • Billing for a more costly service than was performed
  • Ordering excessive or inappropriate tests
  • Altering and/or falsifying a claim or records
  • Accepting kickbacks for patient referrals for services
  • Billing for brand-name drugs when generic drugs are dispensed

 

 Use theProvider/Vendor Complaint Form to report provider or vendor fraud. 

 

Please follow this link view to the Administrative Actions List.