FAQs

• What is the partnership with the UCONN School of Social Work?+
  Answer:

  OSD provides services under a partnership with The University of Connecticut School of Social Work (UConn SSW).  The OSD staff and the services are part of a formal partnership between the UConn SSW and DSS. This arrangement insures effectiveness, efficiency, and shared resources that benefit the partners, clients and the State of Connecticut. Benefits of this partnership include enhanced Federal Reimbursement, a connection to the academic community in the field of Social Work and Public Policy, and access to the resources of UConn to enhance OSD services to DSS. 

  The UConn School of Social Work and the Connecticut Department of Social Services (DSS) have worked collaboratively for over forty years.

• What is the DSSLearnCenter?+
  Answer:

  The DSS Learn Center is an Internet-based Learning Management System (LMS) which provides users with easy access to view and register for Instructor-Led Courses, E-Learning Courses, Learner Assessments and other training and professional development opportunities offered by the Office of Organizational and Skill Development (OSD).

  Supervisors and Managers have the ability to track their staff’s professional development as well as enroll their staff in training related activities. Users can also easily view and print transcript information.  From an administrative perspective, the DSSLearnCenter brings together student profile information, course information and content, training and testing statistics, usage tracking, and report generation.

• How do I register for access to the DSSLearnCenter?+
  Answer:

  Access to the DSSLearnCenter is restricted to DSS employees.  Some employees of partners who have a formal relationship with DSS may be given access to take mandatory courses as required by DSS. 

  The link to request a login ID and password is below.

  Add New Employee - Saba/SANs - OSD Service Request Portal - Jira Service Management (atlassian.net)

• How will I know if training is cancelled for inclement weather?+
  Answer:

  For OSD Sponsored Training

  A DSS All email will be sent that details any training cancellations, delays, or switches from in person to virtual.

  If a training class is not included in the email or there is no email, then you should assume training will be held as scheduled.

  The email will be sent by 7:15 a.m. when there are training cancellations.  Guidance about what an employee should do (prior to class, after class, and where to report) if a class is cancelled, delayed, or moved to virtual, should come from your supervisor or manager.  

  For DAS Sponsored Training

  If you are attending a DAS sponsored class and there is inclement weather, you should listen to radio and TV stations for individual college closings.  When in doubt, students should call the college in question.  If a DAS sponsored class has been canceled, staff should report to their DSS workplace unless there are office delays or closures.  When classes are held, students are expected to attend, and no refunds or credits will be given for non-attendance.